Wag!Reviews of wagwalking.com

We’ve had nothing but the best experience with Wag. Our walker has helped us improve our dog’s behavior while on a walk and makes it much more pleasant to take him for long walks in the neighborhood.

Wag has been so helpful to our family. I got the app, and wha-la! I had walks all lined up for our four legged baby. Not muss, no fuss. My daughter uses Wag in San Fransisco, so we decided to try it here. Thank you Wag!

So amazing! They do such an excelent job with my dog!

Every dog walker and sitter we've had have been great!

I have had excellent experiences with my Wag walkers. It’s nice seeing where they take my dog, and where he pees and poops. I even got a short video of the dog! One time, there were no Wag walkers in my area so I had a neighbor fill in. Hopefully there will be more walkers available in the future.

Dishonest promotions program. Does not explain that a week equals 3 days. Does not say that you are not allowed to stack promotions. Emailing with personnel in promotions department only results in the reply of “We do not give refunds.” I was billed an extra $180 due to their lack of offering an explanation about their promotion policies. So much for truth in advertising.

I can't seem to book the same walker, I've tried 3 separate times to book her and can't even though I select different times during the day as options. If I schedule a walker ahead of time rather than "asap", I don't get a report in the app and I can't view the walk as it's happening. If I choose "asap" I don't have that issue, I can see where they are walking live and get a report at the end. The app itself is EXTREMELY buggy as I described above and the website is AWFUL once you're logged into it as a paying customer. There's a couple of giant buttons across the screen and you can book a basic walk but that's it. it looks like a middle schooler built their membership section of their website. I wish I could include a screenshot, it's hard to describe. I also ran into an emergency last Friday and had trouble canceling the walk, I called wag and told them I was running to the hospital with my kid and it took 3 separate phone calls to cancel a walk. Overall they need to improve their app and their website, I should be able to cancel a walk within the app if I'm waiting 2-3hrs for someone to accept my request or if I have an emergency come up. The pros to this service - I do like the lock box they give you and the walkers I was able to book seemed very nice.

Wag is great with walks... As long as you can pre-book in advance. If however, you use there ASAP feature: Once a walker took the dogs out and never marked the dogs as returned, causing me to panic. After about 2hrs of waiting and chatting back and forth with customer service they were able to locate my dogs and let me know the walker had returned the dogs, but forgot to mark the walk as completed on the app. On a second, separate ASAP-Walk occasion, the walker had accepted a walk at a specified time, about 2hrs later, the walker did not show up, and I had to reach out to costumer service to find a walker as soon as possible. On both occasions, customer service was very prompt in responding to me and making sure I was satisfied with the correction. WAG reached out to me both times via email, text and over the phone.