Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
The app is not intuitive and the scheduling changes often. There are too many people texting me and asking for my email and name. There is no coordination between people texting for the same issue. I have had 3 people come to the house to walk the dog one time.
By mariela
Response from Wag!· Dec 19, 2018
Hi Mariela, Thank you for your review. We value your feedback as we continue to improve the experience.
Wag makes it easy to find and schedule a walk for my dog- the walker they provided is excellent and reliable and my dog loves her. The app shows the progress of the walk as it is happening and indicates when my dog "does his business". Their lockbox makes it easy and safe to leave a key for my walker when I am not home. I am very glad to have found this service.
By Barbara
Response from Wag!· Dec 19, 2018
Hi Barbara, Thanks for your review. We're happy that you found our service and hope to book more walks with you and your dog!
So far I’ve received walking services from five people. Three have been outstanding, ensuring I’m well informed during the walk and that they return a tired dog at the end of an hour walk. Another walker was very good. He went a far distance but circled the same small path the entire time. And the last one was poor (late, poor rapport, unenthusiastic) who I blocked from future walks. Overall, I get a great value for my dollar especially when buying credits and scheduling a series of walks (both deliver a discounted price). I would recommend this service for anyone in the Charlotte Cotswold area.
By lisa
Response from Wag!· Dec 19, 2018
Hi Lisa, Thanks for your review. We're happy to hear that you've had some good experiences with the walkers on the app. Don't forget to make them preferred walkers for future walks!
The contact support could be better, but I’ve had positive experiences with walkers (minus the fact that they don’t always check the notes I provide).
By eboni
Response from Wag!· Dec 19, 2018
Hi Eboni, Thank you for your review. We appreciate your feedback as we continue to improve the experience.
Higher price compared to other apps but option to buy in bulk at discount helps. Our regular walker is amazing ( 3x /week). When an alternate is requested/needed, he/she hasnt shown up but Wag works fast to find a replacement very quickly.
By Debbie
Response from Wag!· Dec 18, 2018
Hi Debbie, Thank you for your review. We're happy to hear that you've found a regular walker you prefer!
Every single person who came to walk my beloved Golden was exceptinal. It’s obvious they screen their walkers carefully. I don’t use Wag every day, but love the convenience of being able to call up a qualified walker when I am in a pinch.
By janis
Response from Wag!· Dec 18, 2018
Hi Janis, Thanks for your review. We're happy to hear that you've been very happy with our service and walkers!
There have been a handful of occasions now where my Wag! walker canceled within 3 hours of my scheduled walk. In most cases, a back up walker ended up covering but in a few cases, the walker just never showed up. I wasnt notified by Wag! and I was scrambling at the last minute to find coverage or calling favors on neighbors to help. I use Wag! so I don't find myself in these situations when I am unable to provide care for my dog and I can't have walkers cancelling leaving me without coverage.
By Gail
Response from Wag!· Dec 18, 2018
Hi Gail, Thank you for your review. We value your feedback as we continue to improve the experience. If you need any additional assistance regarding your past experiences, please email [email protected].
My walk was at 10:30 and my walker canceled at 10:45. It is past 12 and wag is still unable to find a walker while my dog is in her crate probably spoiling herself or in pain from avoiding to do so. I asked Wag over the phone for retribution and he only gave me 10 credits which does not even cover a whole walk and I had to be somewhat stern for it. I’m very upset with Wag for not following through in more ways than one.
By Syamasundari
Response from Wag!· Dec 18, 2018
Hi Syamasundari, Thank you for your review. We understand your frustration and value your feedback. If you need further assistance on this matter, please email [email protected] so that we can look into it.
