Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Amazing service!! Truly care about your pets and take great care of them and give you detailed description of the walk!
By Liz
Response from Wag!· Jan 15, 2019
Hi Liz, Thanks for your review! We're glad to hear that you enjoy the report cards.
My husband and I are very pleased with the special attention and great professional care that our pets are provided during our walkers visits! The main thing that customers need from using a professional service is peace of mind. Knowing that the pets you love are being given the best care possible gives just that. Thank you.
By Wendy
Response from Wag!· Jan 15, 2019
Hi Wendy, Thank you for your review. We're happy to hear that you and your husband are pleased with our service!
Great service and wonderful staff.
By Sharon
Response from Wag!· Jan 15, 2019
Hi Sharon, Thanks for your review. We're happy to hear that you enjoy our service and walkers!
Their app is not user friendly at all. It desperately needs an upgrade. It's also super difficult to find a way to contact customer service. For example, I wasn't sent a confirmation that my lockbox was sent, so I tried to check in on the shipment status multiple times, and I had no idea how to get ahold of anyone. They also don't do a great job of communicating. Suddenly I found out my walker was going to be late, and they had no remorse other than just "They're late." This was troublesome as my pup had been home alone for some time and it was pretty urgent that the walker come when scheduled. They also need a way to block walkers that don't meet standards, and a way to leave specific notes for that specific walk. But, all that said, Wag! has been HUGELY helpful with managing my dog's potty breaks. Our regular dog walker had to quit due to schedule changes, so we were lost and had no time to find a new one quickly, so we turned to Wag! to fill in in the interim. It's been hugely helpful to see their profile and get an idea of who they are before letting them into my house.
By joslyn
Response from Wag!· Jan 15, 2019
Hi Joslyn, Thank you for your review. We're glad you found our service and we appreciate your feedback as we continue to improve the overall experience.
I think this company has a great idea. I’m able to have the same walker come everyday and they have GPS attached to the walkers, so you can follow that your pups are actually being walked. The customer service is very helpful when needed. The reason I give one star less than five is only because the app has glitches. If you want to change the time of a walk you need to cancel the walk and reschedule. The system sometimes makes mistakes and doesn’t cancel the first walk and then cancels other walks by mistake. It’s super frustrating to spend time fixing the problem that their system created. But as a dog walking service- I’m quite happy.
By Amy K.
Response from Wag!· Jan 15, 2019
Hi Amy, Thank you for your review. We're happy to hear that you enjoy the live GPS feature and appreciate your feedback regarding the app as we work to improve the experience.
Easy to use app. Reliable walkers. Great communication through customer service. Love the text alerts.
By Myrtle Dela C.
Response from Wag!· Jan 15, 2019
Hi Myrtle, Thanks for your review. Happy to hear that you find our service easy to use and reliable!
Wag is not only has an amazingly easy to navigate app, it connects you with the very best and most qualified dog walkers. I’ve had nothing but a wonderful experience using Wag and would highly recommend it.
By Keli
Response from Wag!· Jan 15, 2019
Hi Keli, Thanks for your review and for recommending us! We're so happy to hear that you've had a wonderful experience with our service.
Great app, easy to use!
By Janelle
Response from Wag!· Jan 15, 2019
Hi Janelle, Thanks for your review. We're glad to hear that you find our app easy to use!
