Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
My pup loves his Wag walkers as do I! He’s excited to go with them, comes back happy and most importantly TIRED! Thanks!!
By oberlin
Response from Wag!· Jan 17, 2019
Hi Oberlin, Thanks for your review. We're glad to hear that your puppy enjoys his walks and comes back happy (and tired)!
Great service from the walkers so far. WAG customer service can be a little unnerving when trying to get pinpoint answers. Hard to believe no supervisors were available when I needed help one time. Otherwise this is a great service for busy people
By Anna
Response from Wag!· Jan 17, 2019
Hi Anna, Thanks for your review. We value your feedback as we continue to improve the experience!
I love Wag! They make it easy to schedule walks in advance or when you have a last minute need. The walkers have been great!
By jay
Response from Wag!· Jan 17, 2019
Hi Jay, Thanks for your glowing review! Glad to hear that our service has been easy to use and you enjoy the walkers.
Loving this app and company!
By Gail
Response from Wag!· Jan 17, 2019
Hi Gail, Thanks for your review. We're happy to hear that you love our app and company!
Company has a lot of kinks to work out. I've used a few walkers on different dates who never had an issue getting in the house with the wag lock box. Then with the last two walkers they have contacted me directly on how to get into my house. Seems fishy and unprofessional. I was also solicited a discounted walk for 50% off a walk. I signed up only to find they only do that for 30 min walks. I only book 20 mins walks and in the offer it wasnt disclosed it would be a 30 min (aka more expensive) walk. Not a good business practice to trick clients into spending more money. I also had to cancel a walk due to a booking error. The customer service line was polite but reassured me they contacted the walker so there would be no confusion. Unfortunately they didnt so the walker contacted me directly as they were en route to the house. I've also heard from another walker the company isnt the best with communications with their walkers so things get lost in translation all the time. I like the convenience of this service and the idea but there needs to be some improvements made before I book a walk again. That being said, stacy is a great walker.
By Tiff
Response from Wag!· Jan 17, 2019
Hi Tiff, Thank you for your review. We value your feedback as we continue to improve the experience. If you need further assistance with your past experiences, please email [email protected].
The walker locked herself out of my place. I had to return from town - I was away for the weekend - to get them. During that time Wag lost my dogs. I couldn’t find out from the walker or customer service rep where they were. I was terrified. Then customer service failed to communicate constructively with me to offer sufficient remedy. Check the file. There were multiple calls and texts. They were supposed to call and follow up last Monday (1/14) but I haven’t heard anything. If you are concerned for he wellbeing of your dogs, I would suggest looking elsewhere for this service.
By Jai A.
Response from Wag!· Jan 17, 2019
Hi Jai, we take these matters seriously and would like to look into it. Can you please DM us on Facebook/Twitter with the phone number and email address associated with your account?
Always feel very comfortable with the walkers we have received and our dog seems to love them. Very polite and seem to go above and beyond
By Abbey
Response from Wag!· Jan 17, 2019
Hi Abbey, Thanks for your review. We're glad to hear that both you and your dog are happy with the walkers!
Everyone who has taken care of my doggo thus far has been polite, professional and super transparent with communication. This app is great! We're weekly users!
By Derek
Response from Wag!· Jan 17, 2019
Hi Derek, Thanks for your review. We're so happy to hear that Mr. Bear loves his walkers and we look forward to booking more walks with you!
