Wag!Reviews of wagwalking.com

My dog was in pain when we got home, and she was missing a nail from her paw after her walk from Wag. We asked Wag about it, and the customer service was horrible, never get the answer so far, and still don’t know how it happened.

Have had WAG! employees take care of my dogs while i'm out for work meetings and such, and my experience has been nothing but positive. Kind staff that really cares for your pets.

Started using Wag early this year as they had just established themselves here in Florida. The walkers are nice, but it's not always easy to get a preferred walker. We are always home when the walker arrives, so we always know who is walking our dog and he seems to enjoy them regardless of who shows up. My issue is with trying to contact them. I had a question about being able to have a 20-minute walk instead of the 30-minute walk which is the shortest option on the not very user friendly website. I sent an email because no matter what time I call, I get a recording that says, "Your estimated wait time is 30 minutes." Seems like they don't really want to talk to anyone in person. We cannot have our boxer out for a walk for 30 minutes in this Florida heat, so if it's the only option available we will not be scheduling any more walks with them. I'll just walk him myself early in the morning, usually about 15 minutes as it's the most time I can tolerate the heat and humidity. I'm still waiting for a reply to my email, but I have a feeling I will be waiting a long time. I believe I'll start looking for another dog walking service.

Each and every walker that’s walked both my dogs have been professional, caring and compliant with detailed instructions when entering my home and walking our fur babies. I definitely recommend Wag walkers to help care for your fur babies if and when you’re tied up.

Wagshop is running a scam. I ordered and paid for a product the customer service dept says I ordered thru a different website "mywoofshop" but my PayPal payment receipt clearly says wagshop.com. Took my kids money and said they don't have our order. Don't buy anything from them ever.

I worked with Wag! And still do until I can find a better job however. I have gotten a walk already not even two months in that was very sketchy. I work in the ABQ area and they do not check any of the owners before hand. I ended up going to an abandoned part of town and spent the better part of 20 minutes trying to find a.non-existent house. After that was reported my Walker app started to glitch out making it very hard for me to get walks or any boardings cutting off my already very limited income. If you choose to work for Wag! Proceed with caution. That is all that I can tell you.

Wag started off fine - used preferred walkers and worked as it was supposed to. But about 2 months ago I noticed that they where sending a new walker every time - not able to use preferred/familiar walkers. So now you have new people going into your home every walk. Not ideal but continued to use... Then about a month ago the booking was getting really buggy. I would have 2-3-4 walkers in a row cancel and then often show up again so you have 2 walkers showing up to walk a dog. Or just straight up double booking. Very annoying as you need to contact them to sort it all out and it takes time I was going to be looking into a new Service. Then last night I had a dog walker disregard the very clearly stated instructions to leave her in crate with door closed. I then had a new walker come in the AM to tell me that he could not locate my dog anywhere. That’s a 65LB dog in a clean1200 sq ft place. Should be very easy to locate even if not in crate. But this is where WAG really showed their true colors. They sent a text telling me they could not locate my dog. “Sorry” When I sent back a series of panicked texts I was met with zero response. I will say that when you text the walkers directly or wag with simple questions they respond quickly. So I know they are seeing these texts asking for more information on finding my dog. They just chose not to respond. Over 45 minutes later I was able to get thru on the phone to someone in Phoenix who said he would pass “my case into their division who deals with lost pets”. By this time I was able to locate a friend and have them go by the house and find my dog sitting happily in her open crate. So it was a simple case of incompetence on the morning dog walker not able to locate a 65LB pit bull in a 1200 sq foot house. Which as a dog walker you would think is a baseline skill?? But I’m not giving one star for that. It’s tough world and walking dogs is a tough gig. But the way that WAG the brand dealt with their walkers incompetence is what’s really sad here. They have no business caring for people’s pets if you are not able to care for them in times of distress. I am still waiting for a call back from WAGS “missing pets division” but I’m not holding my breath. I have a feeling I’m just another number in a long list that they clearly don’t care about. Find another service.

Horrible experience with this company. My walker did not walk my dog for the amount of of time I paid for, their customer service department is non-responsive and when I called them because their instructions on how to change the lockbox code caused the keys to get stuck inside the lockbox, I was told by the girl to just “take a hammer” to the lockbox. Btw, that didn’t work and when I requested a refund of all of my pre-purchased credits, they refused to provide me with a full refund. Horrible company and I will advise all friends and family to steer clear. Also, everyone should check out the piece that Deborah Norville did on them which exposes their dog walkers abusing the dogs they walk. Also a story in Danville, CA where a Wag dog walker was caught on camera kicking a dog and Wag just tried to pay off the dog owners with a refund have them sign a confidentiality agreement.