Wag!Reviews of wagwalking.com

Great service. As a walker, customer service was easily accessible when I had a dog injury. They helped me through the incident and helped liaise with its owners. No complaints!!

Moving homes. Wag's lock box broke so the lever doesn't get the box off my door. Wag's response was for me to pay a locksmith to come to the property to remove the box. It was not their responsibility. Pretty disappointing. I know whom I will not ever use again.

I was walking my dog in the neighborhood when my dog was attack by 2 pit bulls walked by Wag. The company new that these dogs were dangers because after the attack, the dog walker stated the two killed a cat a couple of weeks prior to the incident. To make matters worse, the company continued to walk the dogs in the neighborhood after the incident.

THE WORST COMPANY EVER!!!!! Unfair business practices, customer service sucks, abuse your dog walkers by giving them instructions and then not backing them for providing the service WAG! told them to do!!!!

Do not use this company !! Never applied my Groupon of $50 , either didn’t show or showed up late, walkers do not follow instructions & it took me 10 days to get someone from their company to call me back. Website directs you to email & text, which there rarely respond. When you set up a time for call back they don’t call. If you care about your pet ..... using Wags puts your pet at risk . 6/25/19 Wags asked me to email them, I did & still nothing back from them. Now they bill my credit card but didn’t use my Groupon money.

Do not ever book a dog sitting through wag! I booked a sitter a month in advance and they changed my sitter about 7 times. I finally had one girl who was assigned to me and I had a hard time contacting her and when I did she assured me that she wouldn't cancel on us last minute. But of course she did! We were already half a cross the United States when we got the message that she canceled on us! Wag NEVER found us another sitter!! They just kept sending message updates that they were looking for someone new. We were going to be away from home for a week and a half so is very important that our dog had someone to interact with so she just wasn't sitting at home alone all that time. We had to pay one of our friends to stay at our house to keep an eye on her which we don't like doing because he's not a dog person and doesn't give her the attention she needs. I really don't know what we would have done if he wasn't there to help us. Wag sucks and they've been sucking for a few months now. Next time I'm just going to go with Rover. Unfortunately this isn't the first time we've had an issue with Wag but the last time we had a sitter it went pretty well. I've complained so many times about their downhill service but they just keep giving me the excuse that things happen with every business. They should probably just fire everyone they have and either start new or not start again ever.

As someone who has been a customer and a walker for Wag! I can say that they are truly one of the most poorly run companies I have ever seen. They were extremely attentive and helpful at first but got too big, too fast, especially in NYC. Most quality walkers figure out they can make more money on their own and stop working on the Wag platform quickly so the turn over rate is very high. EDIT: After getting a generic response from Wag, only solidified they suck. I have two wonderful walkers for my dogs who I first used through the app. As soon as one of them said it was easier to text her, I deleted the app and that was that. I never had another walk go uncovered, I never had to fight for my money back when people didn’t show, I didn’t have to worry about how my dogs were treated and I didn’t need to pay Wag prices! It is really a crappy company that came from a great idea.

Honestly wish I could give zero stars. I have an 8 week only puppy, and scheduled a walk a week in advance. I was already nervous about leaving her, because I have only had her for a week and she is not used to being home alone yet. I was relying on a dog walker to take her out and give her some attention and that didn’t happen. The original walker cancelled within a couple hours of the walk, then after that I had the next two dog walkers cancel. It was already 10:40pm at this point and they do their last scheduled walks at 10:30. By the time they scheduled another dog walker (at 10:55pm) I had already left work mid shift to go take care of my puppy. It’s honestly ridiculous and irresponsible that the walkers can cancel within minutes of the walk. As someone who was really relying on a walker, I’m extremely angry about the whole experience. It caused me stress at work and made me worry about my puppy even more than I already was. Screw wag, I will never recommend this to anyone. Use a local dog walker in your neighborhood, they are more reliant and respectful about making a schedule and actually sticking to it.