Wag!Reviews of wagwalking.com

Did you see the Deborah Norville episode today where a WAG dog walker was beating up the vulnerable dog caught on camera? OMG SO UPSETTING! You would really trust a complete stranger to take care of your Dog; mans best friend? Seriously? You do not know; REALLY know that person, and you have no idea what they are doing to your dog when you're not watching! They are innocent creatures, and we need to be more careful with who we bring into their lives!

So I’m bringing my review from Yelp to here because the wag customer service is horrible and they take YEARS to respond. This was my review on yelp: I decided to use Wag. This is the second time I used it and my dog was completely fine and in good shape on his way out but when he came back home about 35 minutes later, he was limping and couldn't even walk on his back leg. We've taken him to the vet and gotten him checked up and emailed all of the information to wag around The Friday that just passed and they still haven't replied. Will never be using wag again and wouldn't recommend it to anyone I was told by the business manager to email socialcare @ wagwalking.com so I did so and then that email told me to email ccresolutions@wag walking.com with my issue and I still haven’t gotten a reply from anyone.

We have just returned from 10 days away after leaving our two dogs with Wag. It has been a horrible experience. Not only did our dogs end up why someone that they said was highly rated but who left our dogs for over 10 hours each day alone, our dogs also got sprayed by a skunk. We have been trying to get our dogs moved from the boarder since day 1 and Wag was totally unresponsive. We would call/leave messages and text and would not hear back for over 72 hours. Then once we did hear, the person would say he would get back to us and never do and 3 days later someone new would call without any idea what was going on. No-one could tell us where our dogs were. We now have our dogs back smelling like a skunk. Our car stinks as well. RUN away from Wag!! They are the worst. You said to contact customer service... how many times does it take @wagwalking to get a response!?

I had just begun as a wag walker and have been enjoying it very much up until recently. Today I had a scheduled dog walk and arrived at the property. In the instructions it said that the owner would be home to open the door for me, but no one answered. So I called and left s message for the supposed owner and waited for twenty minutes. I also contacted wag during this time also. So after waiting for 20 min, police arrived saying that there was a complaint of a possible forced entry and asked me what I was doing at this residence. I told them that I was a dog walker and was scheduled an appointment at this exact address. So the police contacted the owner of the house and the owner said she had no dog. The police then told me that you should never enter a house that you do not know is safe and told me to go home. I was refunded by the company, but I am still shocked about what happened. Please be safe. I believe wag should have a more secure, safe system to protect its walkers from possible danger.

Terrible service.! They gave me 20 minutes free gifts. But Walker came 45 minutes late and I didn't get this service.So they apologized to me and said they added 30 minutes of free credit to my account.Then I saw that they took $20 off my bank for this free credit.! I called several times, and I objected. We said We'il refund your money. Today, 18 days is over, and they didn't give me my money back.! I have no free service, no free credit etc. I went into a big trap for $ 20. I'm gonna tell everyone and stay away from this company. Never believe free etc.

The last dog sitter locked me out. I had to call a locksmith. Wag said they would take care of it and I have heard NOTHING since. They lie. They can't be trusted with your dogs.

Everything about this service and company is great. It is so nice to be able to schedule last minute dog walks and have a secure way to contact the walker and them to contact you, see the status of the walk, and even tip on the app. I love getting a little picture after every walk and seeing that my dogs got a nice midday break. Customer service is also fantastic and only a text or call away.

Wag walkers make my dog's life exciting and new every day. She loves the afternoons when it is time for the walkers to come.