Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I love the reliability of the service and the product. I love the report cards and the photos make my day.
By Ellie
Response from Wag!· Aug 26, 2019
Hi Ellie, We're here for you whenever you need a little help taking care of your pup! Thrilled to hear that you love the report cards and adorable photos of your pup after each walk!
We are happy with WAG! We have been using WAG! for a year now. Overall it has been a great experience, the walkers have taken good care of our dogter. There have a been a couple walkers that I wasn't pleased with and WAG immediately removed them from my walker list and refunded the walk fee. Their customer service responds fairly quickly and addresses the issue head on. I have found the customer service reps to be pleasant and have done a great job following through on requests. We will continue to call on WAG to walk our pup.
By Chanda
Response from Wag!· Aug 26, 2019
Hi Chanda, We're so happy to hear that you've had a great experience with Wag! and that your walkers have taken great care of your dogter. Excited for more walks with your fur baby!
Catharina has been a lifesaver. My dogs adore her. She’s been walking them for over a year and has become a member of the family.
By Monica Lynne B.
Response from Wag!· Aug 26, 2019
Hi Monica, Happy to hear that you've found a walker who has become part of the family!
Great service!
By Kristi
Response from Wag!· Aug 26, 2019
Hi Kristi, Thanks for the review! Glad to hear that you enjoy our service!
Most walkers are friendly but I have had some new ones that seem unprepared for the task. No bags, no water, no idea how to make quick friends with dogs. I get the feeling that the walkers do not get any training before they are sent out on jobs.
By Cec
Response from Wag!· Aug 23, 2019
Hi Cec, Thank you for your review. We appreciate your feedback as we strive to create a great experience for pet parents and will pass it along to the team.
I would be extremely cautious when using this service. I've had it happen multiple times where a wag walker will accept a walk then cancel right before the walk is supposed to happen. When that happens, someone else can pick it up, but it's not always a guarantee that another walker will accept the walk. This means, that your pet is disregarded and won't be let out when he/she needs to be. This is a very frustrating experience especially when you have a 4 month old puppy that needs to be let out for exercise and to use the bathroom. I find that this is extremely poor customer service especially when I as the customer take the responsibility to ensure that I schedule the walk enough days in advance(never last minute) and work a full time job and can't just leave to go let out my dog(which is why I use wag in the first place). It would be nice to have a service that is actually dependable and have walkers that are actually responsible. I find it completely unacceptable to treat customers this way. It's to the point where I will now try a competitor as having to deal with this is a complete waste of my time and money.
By Rebekah K.
Response from Wag!· Aug 22, 2019
Hi Rebekah, We value your feedback as we strive to create the best experience possible for our pet parents. We'll make sure to pass along your thoughts to the appropriate team. We hope that you'll give our service another try and if you have further questions, please don't hesitate to call our Customer Support team at 628-400-4426.
You don’t respond when contacted
By Cynthia B.
Response from Wag!· Aug 22, 2019
Hi Cynthia, This is not the type of experience we'd like for you to have. If you're still waiting on a response, please email [email protected] with your contact information so we may get it to the Customer Support team.
The support team needs additional training. I had to call multiple times to get an issue corrected and it took many calls and several customer service folks to finally figure it out. Basically, when I had initially scheduled the recurring calls, the customer contact person without my knowledge had made notes in the system that someone will be home and therefore the lock code # was not visible to the walkers. The walkers would try to contact me for the code and I’d be in meetings and miss their call. I was ready to take my business somewhere else.
By AB
Response from Wag!· Aug 22, 2019
Hi AB, We appreciate your feedback as we work towards improving the experience for both pet parents and walkers. Please don't hesitate to call 628-400-4426 if you still need assistance with your booking.
