Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I have found the walkers with wag to be timely, reliable and truly love the dogs they walk. I feel confident that my babies are taken care of with gentleness that I show them. Thank you foe all you do for us working dog moms!
By Terea
Response from Wag!· Mar 30, 2021
Thanks so much for the review!
Majority of the time everything is fine. But sometimes walker comes too early or too late and I try to book the time that is best for my dog. Walkers are great and Lola enjoys the walks. Wag helps me out when I need it.
By Jeff M.
Response from Wag!· Apr 1, 2021
Thank you so much for your kind review! We will look into the issues that you stated.
Wag always sends competent and punctual people to walk our dogs. Thank you.
By Suzanne K.
Response from Wag!· Mar 30, 2021
Thanks so much for the review!
Constant issues with no walkers found. We have gone several hours without having a walker come and then we have to cut our plans short and drive an hour home each time it happens.
By Jason M.
Response from Wag!· Mar 30, 2021
Hi, thank you for leaving a review! We attempt our best at finding a Pet Caregiver to fulfill services; however, it is not guaranteed that one will be available for a particular date and time. We're sorry to hear this. For the best chances of getting your service filled, we do recommend to book in advance!
The walkers are terrific but the Wag operations, customer support, ability to contact a person to help with problems and technology are only 1 star. Try another platform before you try Wag.
By christy H.
Response from Wag!· Mar 30, 2021
Hi Christy! Thanks so much for the review; please send an email to [email protected] about how we can improve!
Excellent service with trusted dog walkers. Great customer support. I highly recommend. I have also used the boarding service and was very happy and so were my dogs!
By Len
Response from Wag!· Mar 30, 2021
Thanks so much for the review!
As a walker and a pet parent, I stopped using Wag because of all issues. From pay issues, to charge issues, to no support when needed, to rude employees..bye Wag!
By Katie M.
Response from Wag!· Apr 1, 2021
Hi we are so sorry to hear that you did not enjoy the service. Please contact customer service through the app so that we can look into this further for you.
It’s always nice to come home to happy puppies! Thank you!!
By Dustin M.
Response from Wag!· Mar 30, 2021
Thanks so much for the review!
