Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Our dog walker, Jane, was awesome!! Stella was sooo happy to see her (as always) and was looking for her later. Also, Stella was worn out! Hire Jane! You will not be sorry! So gentle, caring and wonderful!!
By Debbie W.
Response from Wag!· May 13, 2021
Thank you for the kind review, Debbie! We're so glad to hear that your Pet Caregiver, Jane, has such a great relationship with Stella!
My overall experience was great but I had difficulty making this review
By Reviewer
Response from Wag!· May 13, 2021
Thank you for taking the time to provide feedback on your full experience. We'd be glad to ensure that the noted difficulty you experienced, is routed to the correct department to address further.
All of the dog walkers are seeing and compassionate and care for my dogs. That has always been very important to me and Wag has great people.
By egyptianarts
Response from Wag!· May 13, 2021
Thank you so much for the kind review, we love hearing it!
I have booked 2 walks. Both walkers have been fantastic. I was using the website (my preferred) but cannot function all options and was told those were available on the app. Added the app, the icon is on my screen so I know I have it. I open the app, go to use a function and the app tells me to download the app to access that function. Deleting the App and reinstalling it fixed the issue.
By Shannon L.
Response from Wag!· May 13, 2021
Hi Shannon, thank you for your feedback. We would like to try and assist with your experience to make it better. Please send us an email at [email protected] for us to dig into this more. We truly appreciate you providing feedback on your experience.
My dog sitter was amazing!!! She went above and beyond! She knows tons about dogs so I felt safe leaving my new baby with her
By Jeanell H.
Response from Wag!· May 13, 2021
Hi Jeanell, thank you for your kind review! Congratulations on the new furry addition to your family! We're so glad you chose Wag! and that you now have a favorite Pet Caregiver for your dog's care!
You have no business making potential clients think your going to be providing worry free services !!!! I subscribed to a premium service only to find that you couldn’t even find a walker to accept any of my walks!!! How is someone suppose to go to work everyday worry free knowing that they might not have someone come for their pet. It’s beyond unacceptable. And the run around from your customer service team is like nothing I have ever encountered !!!! Now I’m being told I will be issued credits instead of a refund? Seriously ? I PAID FOR A SERVICE YOU COULD NOT PROVIDE!!! WHY SHOULD I BE PENALIZED
By Sue P.
Response from Wag!· May 13, 2021
Hi Sue, thank you for your review. We would like to look into what happened here, please send us an email to [email protected]. We sincerely appreciate you taking the time to leave a review and hope to discuss this with you further.
We used a excellent sitter Named Jessica. We were a bit nervous leaving her for a few days since we had never done this before. Right away Jessica made us feel at ease. She was very friendly and knowledgeable. On our trip she sent us pictures and updates on how our Zoie Girl was doing. This really meant a lot to us. Knowing she was fine, we were really able to just enjoy our vacation. Thanks again Jessica :) We would definitely recommend this sitter & will be using her service again.
By Toni R.
Response from Wag!· May 13, 2021
Thank you, Toni, for your kind and thorough review! We're so glad that your Pet Caregiver, Jessica, was able to provide both you and Zoie Girl with such wonderful care!
I love the wide variety of services Wag offers. The profiles, reviews, and background checks of the service-providers made it easy to find the perfect one for my pup & me.
By Kristen E.
Response from Wag!· May 13, 2021
Hi Kristen, thank you for your kind review! We're so glad to hear that we could help facilitate you in finding the perfect Pet Caregiver for both you and your pup!
