Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Best experience ever! I was able to enjoy my trip and had peace of mind knowing my doggies were taken care of. They even sent me pictures to reassure me.
By Nora A.
Response from Wag!· Jun 18, 2021
Thank you, Nora, for your kind feedback! We're so glad to hear it!
Absolutely amazing! It is so nice not to worry about my buddy while I'm at work. While he would be ok on his own for those 9 hours, we're new to the area and just getting settled. It's nice to know he has "friends" to drop in and love him and take him on a walk. Nothing but good experiences so far!!
By customer
Response from Wag!· Jun 18, 2021
Awww, thank you so much for your kind words! We're so glad to hear that your furry family member is able to socialize and acclimate to the area with his new furriends!
This is a wonderful concept but the communications are often later than the need for answers. The contact information for caregivers should be reviewed more often so customers concerns are answered in a more timely manner.
By Janice
Response from Wag!· Jun 17, 2021
Hi Janice, thank you for your honest feedback. We are sorry to hear that there was communication issues during your experience. There are a few things that can effect communications through the app, which we would need to do some troubleshooting with you to determine the cause. It is possible too that we may need to speak with your Pet Caregiver to determine if they were also experiencing any obstacles. If you'd like to dive into this deeper, we can be reached at [email protected] and are happy to help! Thanks again!
I"ve used wag for 2 overnight sittings thus far. The first time, the sitter canceled on me last minute and the customer service representative was extremely helpful. He calmed me down, ensured they would find someone else, and kept in contact with me throughout the process. The sitter found to watch my dog was absolutely great. The second time, the sitter did not know that she was meant to stay at my apartment. When I called customer service for a replacement/to resolve they apologized for the inconvenience and told me no one was available, and then hung up on me (not great- my friend ended up having to support as an emergency). Further, I think there's an opportunity for a pop-up / confirmation in the app to clarify that sitting is to stay over night at a clients home. SEVERAL times was I matched (until finding a sitter) who had to cancel because they did not understand/feel comfortable.
By Mila B.
Response from Wag!· Jun 17, 2021
Hi Mila, thank you for taking the time to provide your honest feedback on your experience. We really appreciate your suggestion as well, regarding the pop-up notification for Pet Caregivers to know they will be spending the night for a sitting. There is information provided presently to Pet Caregivers, however we are always open to improving! We would be glad to help out with any additional questions that you may have regarding your recent experience, we can be reached at [email protected] if you'd like to discuss more. Thank you again!
My experience with Wag! boarding was amazing! Christina kept me updated with Baloo's every outing. She even took her on hikes, car rides, and gave extra long snuggles. I couldn't have asked for a better sitter!
By Cristina
Response from Wag!· Jun 17, 2021
We're so glad to hear that Baloo and your Pet Caregiver, Christina, had such a pawsome time together! Thank you so much for your kind review, Cristina!
It was nothing but a headache scheduling the person I wanted as well as all of my credit cards kept being declined
By Amy R.
Response from Wag!· Jun 17, 2021
Hi Amy, thank you for providing feedback on your experience. We are sorry to hear that it did not go so well and we'd like to try to help make for a better second experience. Now that you have scheduled once with your preferred Pet Caregiver, it will be a little easier to book directly with them via the Past Caregivers section of the app; either for a specific time, flexible time frame, or recurring service(s). Please if you have any additional questions regarding your experience, to reach out to us at [email protected]. Thank you again!
Great experience for our first time! Got all the updates and put us at ease knowing our pup was well looked after.
By Rebekah M.
Response from Wag!· Jun 17, 2021
Thank you so much for your kind review, Rebekah! Welcome to the Wag! family!
We used Wag for a weekend get away and have nothing but great things to say about it. Our caregiver Kim did and amazing job with our Corgi. She kept us updated and went above and beyond to make us feel comfortable. Definitely recommend her and Wag as a dog sitting option.
By Rashad R.
Response from Wag!· Jun 17, 2021
Thank you so much, Rashad, for your kind feedback! We're so glad to hear that your Pet Caregiver, Kim, provided such a great experience for your whole family!
