Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Depending on walker they usually on time. When one of the girls asked me to pay her directly for the week she was late three times. This time I’m going to go through the wag app again.
By Carla M.
Response from Wag!· Jun 23, 2021
Thank you for your review, Carla! If you have any questions, please do feel free to reach out to us at [email protected]. Thanks again!
Scheduled to take our dog out at 8 am. Then we got canceled last minute and they kept pushing the time back making it seem like someone was coming. After 4 hours they had not found a replacement but kept telling us to wait for someone. Their response was they have new walkers being trained every day LOL what a stupid response, that doesn't solve our problem at the moment. Super pissed off at these guys because we had to rush home on a 2 hr drive to take our dog out. No real solutions or compensation for wasting our time. Just kept us on the line for a long time. DON'T TREAT OUR FAMILY MEMBER LIKE THIS. If you care about your dog, don't use this app. Edit: their reply is useless, I’ve given my feedback and they cannot rectify a situation that is already done. Don’t use their app.
By Tom N.
Response from Wag!· Jun 22, 2021
We are sorry to hear that this was your experience. We would be glad to assist with any follow-up questions that you may have, we can be reached at [email protected].
Very good last minute dog walks provided. Dependable and prompt.
By Kelly
Response from Wag!· Jun 22, 2021
Thank you so much, Kelly, for your kind review!
I had a confirmed boarding session for my dog and the sitter completely flaked! Just did not show up, did not respond to messages, and customer service could not get hold of this sitter either. So, hours later, they scheduled a different sitter… who also flaked! After calling and calling, I was told they were “very sorry” and I was offered an emergency wellness check for someone to go take my dog out and feed him. It took hours for them to schedule that but by then I had scrambled find a friend of a friend who could go check on my dog. Horribly awful nightmare of an experience! Completely and ridiculously unreliable!!!
By Heather P.
Response from Wag!· Jun 22, 2021
We are so sorry to hear that this was your experience. We see that it appears that you've been in contact with Customer Support since, however if there is anything else that we may assist with regarding your recent experience, we can be reached at [email protected].
Best dog walker ever, first time ever using a dog walker service and we were lucky to find this company Wags and are great dog walker, she is great
By Susan Ann R.
Response from Wag!· Jun 21, 2021
We really appreciate your kind words, thank you!
Update: Wag did contact me and made it right. Much appreciated. Nice to know when a company reaches back out and cares about a consumers experience. Don’t do it!! You can’t remove your own credit card information when you no longer want to use the service. You get the run around through email AND chat support. Email repsonse ask you to confirm your name!! Chat response: They make you fill out a separate form through a link and then tell you they will review and let you know IF you meet their criteria to cancel.
By Dahlia B.
Response from Wag!· Jun 21, 2021
We appreciate you providing feedback on your experience. For specific account discussions, we would be glad to assist at [email protected]. For additional information regarding the Wag! Privacy Policy, can be found via the Wag! app under 'Settings' or at wagwalking.com.
Great service for those who do or even do not need it.
By Gary
Response from Wag!· Jun 21, 2021
Hi Gary, thank you so much for your kind review!
Bella had a great walk. Thank you.
By Teri J.
Response from Wag!· Jun 21, 2021
Thank you for your kind feedback, Teri!
