Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
vtrips.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2002 by Steve Milo, VTrips is the premier property management company servicing Florida, South Carolina, Tennessee, New Mexico, and Hawaii. With offices across the country, our staff takes great pride in providing quality management to our owners and first-class vacation rental home experiences for our guests.Our high standards and quality assurances ensure guests stay in the best rental homes on the market and owners receive personalized service. We have local offices with dedicated property managers, so owners feel comfortable that someone is always keeping an eye on the property. Whilst guests enjoy the 24-hour guest services, maintenance and housekeeping options, as well as the varied amenities and features in our vacation rentals.Our employees know how important the decision is when selecting a vacation rental home or choosing a property management team. That’s why we pride ourselves on going the extra mile. No matter what your question or concern we are here to help.
vtrips.com (vtrips.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
13 approved reviews, newest moderated first
We stayed at Homers Hideaway in ruidoso nm. Ruidoso reservations booked it. All I can saw is RUN. It’s nothing like the pics or description. Old scratched up sofas. Non working fireplace. Cracked tile counter tops. Non working coffee maker. No view property sits in a valley. Mgmt doesn’t respond when you have issues
By Nh N.
Vtrips is not an organization that I will return to. While they were prompt to fix a couple of issues ( the maintenance man was great) there was nothing personal and warm about the company. I have rented the same property, same time period, in St. Augustine, FL for the past 2 years. When I called them to inquire about renting again next year, 2025, I was told it was already rented! No consideration or first right of refusal was even asked. When I asked them why we weren't informed or asked if we would be interested again in renting, all that was said was sorry, it's booked. No customer service for returning customers. It's all about greed and who can get the most money. Very disappointed with Vtrips. Beware of using them.
By Deb
I reserved a condo through them in July for a four night stay in Sawgrass FL for the March 2023 PGA tournament. They contacted me yesterday and advised that the owner now wants a 7 night minimum. We can't make that change so our reservation has been abruptly canceled. The closest accommodations are now several miles away in Jacksonville.
By T M.
Response from vtrips.com· Oct 24, 2022
Hi, T M! Thank you for telling us what happened, and I'm so sorry you had to adjust your itinerary. It's our responsibility as property managers to follow the instructions of our owner-clients, while serving the interests of our guests at the same time. So we hope you'll give us another chance, as I'm confident we can find common ground.
Vtrips did a great job and we had no issues of any kind so I thought they deserved 5 stars. Apparently they have new owners and managers...
By JASON M R.
Response from vtrips.com· Aug 29, 2022
I'm delighted to hear about our service, Jason, and I appreciate you letting the Trustpilot community know as well!
Booked a 3 day vacation with my daughter in the Tennessee smoky mountains, through Jackson Mountain Homes, now owned by Vtrips. I am local to the area and have taken several vacations through JMH before being bought by Vtrips so I believed that my safety and comfort as a guest would continue to be of great importance. I could not be more mistaken. After arriving at our cabin, I proceeded to drive up a very steep and treacherous driveway, with an embankment dotted with trees on one side and a sharp drop off on the other. I almost reached the top with my Buick when it slid back uncontrollably hanging off the embankment and stopping about 8" before 2 very large trees. The tow truck driver who arrived to winch my vehicle out said that I was much luckier than the vehicle he towed off the embankment on the exact same property 1 month earlier! Being a local and living in the mountains I am quite comfortable with steep, winding roads but this was beyond dangerous. There was no mention of this issue in the description of the property or photos. I wound up spending the next 2 days walking up and down the 300+ ft driveway despite having knee replacement surgery because I couldn't drive my vehicle up to the cabin. When my husband called JMH customer service was non existent. They would not even have the courtesy to have a manager return his call! Is this the way Vtrips handles customer safety and concerns? My husband and I travel frequently in North America and beyond, and the way we are treated by businesses that we deal with is paramount, especially when it comes to our safety. It is shameful that you make erroneous statements that safety is also important but don't even bother to follow-up with customers who have faced potentially serious injuries on property you endorse.
By Jill P.
Response from vtrips.com· May 25, 2022
Hi, Jill! I wanted to apologize for the experience you had while visiting our home. Guest safety is always our topmost concern. And after reading your review, we've initiated several procedures to help us better communicate with our guests. Our staff has undergone training in mountain safety, and we'll continue to work with local officials to provide the most accurate and helpful information that's available. It's been great catching up with you since you first left this review, and I hope you'll give us another chance to earn your business.
