Worst company I have ever purchased equipment from
Worst company I have ever purchased equipment from. Bought a pizza make table from Vortex in March 2017, it stopped holding temp after about 10 months. Contacted Vortex for warranty repair (we were within the one year parts and labor warranty), we spent multiple hours and days doing troubleshooting with them over the phone, they apparantly had no service provider that does warranty work in our City Then they told us our warranty was "null and void" because unit was not originally shipped to our restuarant address, The sales guy 100% knew when we placed the order that we were shipping it to a different location that had a loading dock to receive, he absolutely did not tell us it would void our warranty, so we had unit shipped to our local refridgeration company that had a loading docks to receive unit. We had to buy a another make table from a different mfg. We threatened to file lawsuit, they shipped us a new compressor for us to install on our own. So now we have a extra non-working Vortex unit with a new compressor in a box, cost for us to get installed at a cost of around $500.
By Mark
Response from Vortex Refrigeration· Jan 15, 2019
The reviewer bought a pizza prep table, had us deliver it to the address provided. After 10 months he contacted Vortex for service under the warranty, after apparently trying to troubleshoot it with the dealer that he purchased it from. We have service providers that do provide service in his city. We scheduled a service call to have the prep table repaired, however when the service tech went to repair the unit at the address it was delivered to, there was no unit to repair. The reviewer had transported it over 100 miles to another city. This does void the warranty. Vortex has no way of knowing how the prep table was moved and if any damage occurred during the move. The reviewer says that the sales person knew this was the intent. We were not able to find evidence of this, however our warranty statement on our website specifically states: Warranty Is Not Transferable This warranty is not assignable and applies only in favor of the original purchaser/user to whom and where equipment was delivered. ANY ASSIGNMENT, TRANSFER OR RELOCATION OF EQUIPMENT SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. There is no way that the reviewer would not have known unless he didn't bother reading the warranty. As a gesture of goodwill Vortex provided the reviewer with a new compressor at no charge for the compressor or the shipping. The threat of a lawsuit had no bearing on our decision to provide a compressor. The warranty is explicit in what it covers and what it doesn't. After receiving the free compressor the customer thanked us by leaving this 1 star review. Our many 4 & 5 star reviews speak for themselves as to the integrity of our company.