Vortex Refrigeration
Poor customer service.The freezer is great just not enough shelves. We have called many times to try to order more shelves and get nothing but a runaround. I'm not asking for something free i will pay.. So the customer service is horrible. Finally reached Vortex it seems it was mostly a miscommunication. I didn't see the email that was sent confirming they were sending me an invoice. So were on our way to getting shelves for our Freezer. Well that wasn't worth it. I corrected my review saying it was miscommunication. That was what the company wanted or i wouldn't get my shelves. That wasn't good enough for them. They refused to send me new shelves because the new review wasn't enough. How can a company like this refuse to sell you something and stay in business. So buyer BEWARE I have never dealt with people like this and will never do it again. I found shelves that fit elsewhere and at a much cheaper price.
By Midge Goodrum D.
Response from Vortex Refrigeration· Sep 20, 2020
After originally leaving a 2 star review and erroneous comments, the customer admits to not seeing the the emails we sent to pay for the shelves. In light of the fact that we did nothing wrong and by the customer's own admission that she did not see our emails, why should she leave us a 2 star review? The customer did go back and acknowledge the problem was her not seeing our emails, but did not feel it necessary to adjust the 2 stars she originally left. Yes, that wasn't good enough and we told the customer she had other options to buy the shelves. When you have done nothing wrong, you should not be left a poor review. A customer's actions matter and they should be honest and reflective of the facts.