Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
830 reviews
voomisupply.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Voomi Supply, we’ve built our business on a foundation of trust and reliability since our inception. With one of the largest selections online, Voomi covers all your HVAC, plumbing, electrical needs, plus hard-to-find parts you won’t find elsewhere. We take great pride in being a one-stop shop for professionals and DIY enthusiasts alike.
voomisupply.com (voomisupply.com) has 830 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
830 approved reviews, newest moderated first
The store had what I needed with a decent time.
By Jesse
Response from voomisupply.com· Apr 30, 2026
Hi Jesse! Thanks so much for your feedback! We appreciate your support and hope to assist you again soon. Best, Voomi Supply Team
bought via Walmart partnership. Sent wrong part. No repsonse to outreach. DO NOT TRUST.
By nope
Response from voomisupply.com· Apr 30, 2026
Hi, We’re very sorry to hear about your experience and completely understand your frustration. Receiving the wrong part and not getting a timely response is not the level of service we aim to provide. We sincerely apologize for the inconvenience this has caused. We’d really like the opportunity to make this right. Please reach out to us at [email protected] with your order details, and we will prioritize reviewing your case for a faster resolution. Thank you for bringing this to our attention. Best, Voomi Supply Team
Easy ordering and great prices
By Samuel M.
Response from voomisupply.com· Apr 30, 2026
Hi Samuel! Thanks so much for your feedback! We appreciate your support and hope to assist you again soon. Best, Voomi Supply Team
FALSE ADVERTISING They advertise in parentheses that my order includes a FREE led light. After receiving the order, it was not included. I called Voomi and spoke with Patrick and explained what happened. He looked it up on his end and said, yeah you're right, it's right there in parentheses. Then he gave my a list of things to do to reply to an email that he had sent. He forward it to the catalog team and two days later he replied that the team said it was a mistake. He apologized and then offered a return. Unfortunately, this is not a satisfactory solution. I would have expected for them to provide the $50 (retail) light or offered me a discount. This company is using bait and switch tactics to sell their products and can not be trusted!
By Dan
Response from voomisupply.com· Apr 28, 2026
Hi Dan, Thank you for your feedback—we’re truly sorry for the frustration this situation caused. You’re absolutely right to expect that any item advertised, including a free LED light, should be honored. We understand how disappointing it is to receive something different from what was shown, and we sincerely apologize for the confusion caused by the listing error. This was not our intention, and we take your concern seriously. We have already shared this with our catalog team to ensure the listing is corrected and does not mislead other customers. We’d still really appreciate the opportunity to make this right. Please reach out to us at [email protected], and we’ll be happy to review your case again and work toward a better resolution. Thank you for bringing this to our attention. Best, Voomi Supply Team
Can't return an incorrect circuit board accessory despite being unopened and factory sealed? No help what-so-ever.
By Mike K.
Response from voomisupply.com· Apr 27, 2026
Hi, Thank you for your feedback—we’re really sorry to hear about your experience. We understand how frustrating it is to receive an incorrect accessory and then feel like you’re unable to return it, especially when it’s unopened and factory sealed. That’s definitely not the experience we want for our customers. We’d really appreciate the chance to take another look at your case and see how we can help. Please reach out to us at [email protected] with your order details so we can review this further and work toward a resolution. Thank you for bringing this to our attention. Best, Voomi Supply Team
Before purchasing a Wifi thermostat, I had asked the agent if the one I am purchasing is comparable with the one that I have which has been discontinued. The agent told me it was and I placed the order. After receiving the item, it was not comparable, would not work. I called immediately to Voomi supply and stated that it was not compatible and I would pay for a return shipping but I would like the 20% restocking fee waived, "They Refused". I will never order from this company again. Future buyers be aware of this restocking fee which they would not discount or wave on a return item.
By L G.
Response from voomisupply.com· Apr 23, 2026
Hi, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it must have been to purchase the thermostat based on the compatibility information provided, only to find that it did not work with your system. That’s certainly not the experience we want for our customers. Our return policy, including the 20% restocking fee, is applied consistently to ensure fairness and transparency across all orders. However, we completely understand your concerns, especially given that compatibility was discussed prior to purchase. We would like the opportunity to review your case again to see if there’s anything further we can do to help. Please reach out to us directly at [email protected] with your order number, and we’ll be happy to take another look. We value your business and sincerely regret that this situation has left you feeling disappointed. Best regards, Customer Support Team Voomi Supply
I’m very disappointed with a product from this company. They denied my return stating that it is a lightbulb. It is a brand new item from their company. It is something that is installed into your AC unit to help clean the air. It does have a bulb in it but it’s not like I bought a bulb by itself. It cost close to $700 and they refuse to return it stating that: “At this time, the item falls under our non-returnable items policy. Certain products are not eligible for return, including special-order items, electronics and circuit boards, light bulbs, tools, electric duct heaters, or any items marked as “Final Sale” on the product page.” I explained to him that the air conditioner company came to install this RGF REME-LED Air Purifier, 24V LED UV-C Light REME HALO For 250 To 6500 CFM Blower, goes up into the attic and tells me you already have one in your AC unit so I contacted the company and explained everything to them and then they told me they can’t return it because of the bulb I’ve never heard of a bulb costing $700. This is the whole apparatus not just the bulb. It’s brand new and within the return time frame. Now I’m stuck with something that I can’t even use that to me is very expensive!!!!!😡😡😡😡😡😡
By Amelia C.
Response from voomisupply.com· Apr 14, 2026
Hi Amelia, We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially given the cost of the item. We’d like to clarify that products like the RGF REME-LED Air Purifier are classified under our non-returnable items policy due to their electronic components and bulb/UV elements, which fall under restricted return categories. We understand this may not align with expectations, particularly since it is a complete unit and not just a standalone bulb. That said, after further review, our Returns Team has reviewed your case and a return has been authorized. Your reference number is 26119080, and our team has already responded via email with the return label attached. If you need any further assistance, please feel free to reach out to us at [email protected]. Thank you, Voomi Supply Team
After contacting them below, they resolved my refund issue, which was related to them saying that the item I returned wasn't the one they delivered. It took some time but as they say, all's well that ends well.
By Charles S.
Response from voomisupply.com· Mar 31, 2026
Hi there, we’re really sorry to hear about your experience—we understand how frustrating that must have been. Please note that all returned items go through an inspection process to verify they match what was originally shipped, which can sometimes take additional time. That said, we sincerely apologize if the process felt delayed or unclear. We’d appreciate the opportunity to review this further and assist you. Please reach out to us at [email protected] with your order details so we can take a closer look and help resolve this for you. Thank you for your feedback. Voomi Supply Team
