Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
580 reviews
Voltage Coffee SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WELCOMEVoltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.WE ONLY SELL THE BESTWe’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.EXPLORE OUR POPULAR COLLECTIONS:ESPRESSO MACHINES →GRINDERS →BREWERS →PARTS & ACCESSORIES →
Voltage Coffee Supply (voltagecoffeesupply.com) has 580 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 31 reviews with 1 star · Clear filters
Still have not received my filters
By Irian W.
Response from Voltage Coffee Supply· Mar 30, 2022
Hi Irian. We share your frustration with the backorders here! We sent out an email on March 11th to let you know it was delayed 3-weeks but luckily it is on the way with an ETA of April 1st! Tracking should be in your inbox. Reach out if there is anything at all we can do to help - thank you!
Ordered a single pour portafilter recieved a dual one. Which compared to the original is half the weight and doesn’t quite fit the machine, seems like not a real marrazocco part
By Gavin B.
Response from Voltage Coffee Supply· Mar 30, 2022
Hi Gavin - thank you for your feedback on this one. Can you email us a picture of what you received to [email protected]? If you did receive the wrong portafilter, we will of course send you a return label and expedite ship you the correct one at no additional cost. Please accept our apologies for the experience! We would greatly appreciate you reconsidering your 1-star review. As a small company, customer feedback is critical to our success and we genuinely care about our customers.
I ordered an Oscar II almost 2 weeks ago and it still has not even shipped. Voltage has been very hard for me contact. I am looking at mid April before my product ships. I guess I should have used Amazon. It appears to me this company is selling machines that it does not have in stock, taking the money up front and leaving you with an extended wait time.
By Eric B.
Response from Voltage Coffee Supply· Aug 28, 2026
Eric — two weeks with no shipment and no way to reach us is a bad combination, especially at that price. New ownership had just taken over and our phone and email coverage hadn't caught up. That's on us, not on you for chasing. There's a proper support platform behind our contact channels now. You'll have a very different experience if you order with us again. Nonetheless, sorry for the hassle. — Ryan
It's such a mess. The wrong tracking info was received, and the shipping takes too long, communication is not working, and the customer service is never connected, and in short, it is very disappointing.
By Jin K.
Response from Voltage Coffee Supply· Aug 28, 2026
Jin — Sorry for creating so much hassle for you on this purchase. Our order and tracking systems were being migrated during the ownership change in early 2022 and weren't reliable. Both the support side and our lead-time information have been rebuilt since. Sorry for the experience, I trust you'll have a much better one if you order with us again. — Ryan
This company is the worst. I order a part for the espresso machine 2 months ago, never received a confirmation email and never received my order. I got charged for the part but that’s where it ended. I tried to call several times but nobody answered. I also emailed and texted but nobody bothered to get back to me Horrible company and customer service Don’t waste your time and order somewhere else
By Gabriela K.
Response from Voltage Coffee Supply· Aug 27, 2026
Gabriela — charged, no confirmation, no part, and no reply across three channels. I'm not going to argue with "worst." Voltage changed ownership in early 2022 and the support handover was genuinely bad for a few months; we've since moved onto a platform where calls, emails and texts land in one place and get answered. I'm sorry it took a review to get our attention. I trust you'll experience a vastly improved service and communication level from our team if you're ever willing to order again. Take care. — Ryan
Never received my order. Very disappointed. Would like to be reimbursed.
By eric E.
Response from Voltage Coffee Supply· Aug 27, 2026
Eric, I know you eventually received your item a few days after this review post, but I wanted to acknowledge the failure on our end with communication between your order date and eventual fulfillment. Our company changed ownership at the beginning of 2022 and our CS communication systems were in transition, and we failed to keep you updated. Thanks for your patience, and if you're willing I trust you'll find a very different experience with our CS communication and lead time updates if you ever order from us again. Sorry again, take care.
Ordered November 28th still has not arrived.
By Joe C.
Response from Voltage Coffee Supply· Aug 26, 2026
Joe — two and a half months with no machine and no explanation isn't something I can defend. Voltage's current ownership took over in early 2022 and our CS processes had to be transitioned & overhauled, and your order landed right in the middle of that. No excuse, just context. Sorry we left you without answers, and sorry this reply is so overdue, we also transitioned review platforms during that window. Today our CS platforms and rhythms are much improved since the transition and our published lead times backend process has improved immensely. If you're willing to give Voltage another try, we'd love the chance to serve you as you deserve. — Ryan
I placed my order on 12/17/2021. I was told that the Linea Mini in my order would've been shipped in the week of 01/17/2022. However, it's still not shipped. I emailed about 3 times since 01/17 to ask about update. Only got reply after one week saying "it will be shipped out by the end of this week". And week after week passed, no one replies my email, no one answers the customer service phone call, still no update on my order. If you cannot ship my order by the end of a week, DO NOT SAY "it will be shipped out by the end of this week".
By Lei T.
Response from Voltage Coffee Supply· Aug 26, 2026
Lei — the delay was bad, but the part that bothers me most is being told "it'll ship by the end of the week" and then hearing nothing. That's worse than telling you the truth. Voltage changed ownership in early 2022 and support was being rebuilt mid-flight — that's the explanation, not an excuse. We run on a proper support platform now, and our published lead times move when a manufacturer's timeline moves. Sorry it took us this long to respond here, we also transitioned review platforms in early 2022. — Ryan
