Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
580 reviews
Voltage Coffee SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WELCOMEVoltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.WE ONLY SELL THE BESTWe’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.EXPLORE OUR POPULAR COLLECTIONS:ESPRESSO MACHINES →GRINDERS →BREWERS →PARTS & ACCESSORIES →
Voltage Coffee Supply (voltagecoffeesupply.com) has 580 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 31 reviews with 1 star · Clear filters
My order is being delayed I tried to get information but no response
By Albara J.
Response from Voltage Coffee Supply· Jun 25, 2022
Hi Albara. Can you help clarify or reconsider your review? Your order was shipped within 48 hours and arrived at the delivery location within 2-3 days. Please check your spam filter also as our system sent the shipping details on the date of shipment.
I received my 2nd Bunn grinder. I put in coffee beans and started the grinder. It ground less than a teaspoon and then the breaker in the back blew. I adjusted some of the dials and tried it again. It made a buzzing sound and then blew the breaker again. My issue is with Voltage, they are slow to respond and fix the issue. Emailed and requested a call tag still no response.
By Lynn C.
Response from Voltage Coffee Supply· Sep 2, 2026
Lynn — So sorry for the lack of responsiveness on our end, it was not the kind of service we've been known for historically. Your issue happened mid-ownership-transition at Voltage in 2022 which created a noticeable disruption on our customer service channels. That's an explanation, not an excuse. You shouldn't have had to even notice we were transitioning. Sorry we made it hard. — Ryan
It is so difficult to get a call back from voltage coffee company. On average for me it usually took 2 days to get a follow up call after leaving 3 to 4 voicemails and email messages. They never provide direct on how the installation was going to happen. So you have a shipping crate sitting on your sales floor for several days waiting to see if any one is going to appear and complete the install. No one comes or calls back with a plan or explanation on who's going to install the machine. So I now have the shipping crate in the supply closet as a storage rack.
By Schaerer coffee A.
Response from Voltage Coffee Supply· Sep 1, 2026
The crate sitting on your sales floor is the detail that stays with me. Behind the silence: the nearest certified Schaerer technician was two and a half hours away, and we were negotiating travel costs before we could schedule. It was booked within a week of your review and we covered the travel ourselves — but none of that helps if nobody tells you, and that was the real failure. Voltage changed ownership in early 2022 and install coordination didn't transfer cleanly. Calls and emails now land in one tracked system instead of scattered voicemail. Sorry we left you guessing. — Ryan
Ordered bottomless portafilters and new gaskets. Gaskets arrived quickly portafilters did not. I emailed after a week to see what was going on, I was told it was being looked into. A couple of days later (still no response) I emailed again and asked for an update. I was told there was a delay. Another week goes by I email asking for an update, get nothing. Two or three days later I email again asking for an update, that is when I ordered from an other website. They shipped that day.
By Sam B.
Response from Voltage Coffee Supply· Apr 15, 2022
Hi Sam. Thank you for your feedback on this and our apologies for the experience on this order! This has been communicated to our entire team to avoid situations like this and improve going forward. Please accept our apology - we've refunded the other items on your order as well. -David
No product and no communication. I ordered Jan 31. I was aware of the delivery delays. My delivery date has gone and past with no updates or responses to any of my contact attempts. If things are delayed, please keep your customers updated/at least respond to emails.
By nitasha S.
Response from Voltage Coffee Supply· Sep 1, 2026
Nitasha — you said the important part yourself: you understood the delays, you just wanted someone to answer you. That's a low bar and we didn't clear it. Voltage changed ownership in early 2022 and communication was the first thing to break. Messages are tracked now, and our lead times update as manufacturers revise them. Apologies for the ways our transitions made things harder on you. I'm confident you'll have a very different experience with Voltage in its current state. — Ryan
Terrible service. Haven’t gotten a response to several email attempts about my product ordered over a month ago. Still hasn’t shown up. Will never use this company again.
By Negative
Response from Voltage Coffee Supply· Aug 31, 2026
So sorry for the issues and confusion we caused you on this order. This was during our ownership transition in early 2022, when the support process was being rebuilt and too many messages went unanswered. That's the failure we put a revamped support platform in place to end. Sorry again our transition woes created hassles for you. I trust you'll have a very different experience with Voltage next time. — Ryan
The fact that you want me to download an app to track the package I paid for is highly suspicious. You've lost my business going forward. You want to turn your customers into a product to sell to an app company? DO BETTER. Update: the item which was listed as in stock didn't ship after 2 weeks. I received an email stating that it might ship in a week and a half, so I had to cancel. Ordered for same price from another supplier and received our filters within 48 hours. Voltage is a scam.
By Marcus S.
Response from Voltage Coffee Supply· Aug 31, 2026
Marcus — Agreed, the tracking-app setup was sub par, and you weren't the only one to raise it. And our "in-stock" listing status wasn't accurate or transparent enough. Both issues were related to legacy systems and protocols that we upgraded after new ownership took over in early 2022. Sorry for the issues the poor legacy systems/policies caused you. — Ryan
Shipment date consistently changed. Customer service was pretty poor. I understand that there are shipment delays, I just wish the company was more transparent and actually followed up. I ended up canceling my order after waiting months for the product and consistently hearing a new shipment date.
By Jaclyn
Response from Voltage Coffee Supply· Mar 31, 2022
Thank you for the feedback and our apologies for the experience on this one. We know it is frustrating as we have the same frustrations around the rolling lead times on backordered equipment. All the same, your comments have been noted to help address these issues going forward. Thank you, David
