VNYLReviews of vnyl.org

This was a horrid experience. I bought express shipping and had to wait 2 weeks. Not only that i don’t even f*king know what I got. I’ve never even heard of the type of music they sent me let alone the band. I did everything they recommended to get my experience right but it was bad. Your better off buying your own vinyls yourself

Very slow delivery, and TERRIBLE customer service. I signed up for a three-month (three records per month) subscription in May. It's now September, and I still haven't gotten my third order. They will also charge you for a renewal without notifying you, and they DO NOT do refunds. I emailed them three days after a renewal was processed (which I only found out about by happening upon it on my bank statement), and they responded over a week later with a "there are no refunds" and that my renewal would be changed to store credit. Problem is, the store credit was for $66 instead of the $99 I was charged. If I can't get a refund, I at least expected them to actually give me what I paid for. I was so excited about discovering new records each month, but this has been such a terrible experience. Stay away from this company.

Definitely stay away from this company. The customer service and business model that charges you without sending products is no good. This company won't last. Please save yourself the aggravation. It is a great idea that is executed poorly. I am a small business supporter but this I can not recommend.

Not going to call it a scam, but I'll tell my tale and let you judge for yourself. I signed up for a 3 month pre-paid subscription (via Groupon). Before I received the 3rd shipment I was charged for another month. I asked them the pause/cancel my subscription at that point and explain and/or correct that charge. No response to that request and multiple additional emails have gone unanswered. Once I was (finally) able to find a phone number I was told they would look into it and get back to me. A week later, still nothing... They said they are very busy and backed up, yet they found the time to send evidence to get the dispute I submitted to my credit card company reversed. Inaccurate evidence, as well. So now I get to spend time on the phone with Discover disputes department tomorrow because I've given up getting help from VNYL.

CHANGE YOUR CARD INFO IMMEDIATELY! They charged my card for my purchase but never updated the status of my order. I waited patiently then I got concerned so I reached out to their customer service email provided on their site. No replies from customer service and then they charged my card a 2nd time and I've yet to receive anything from them! I tried to cancel/pause my account but again no reply from the customer service team. I, then, realized their site is so badly built that you can enter anything in as the card number and they'll accept it. Hopefully, when try to scam me again, they'll fail by charging the fake numbers I put in there!

It is absolutely a scam!!! No responses to inquiries. Frequent billing with no product. DO NOT JOIN THIS CLUB, you will get robbed!!

‪@getvnyl is a Rip Off! Do not join, their site sucks, they don’t respond to questions and worst off all, they don’t send you anything! THIS CLUB IS A SCAM!‬

They are abhorrent when it comes to any sort of customer service! Their website is a UX nightmare, and I think is purposely designed to be as unhelpful as possible. I have been waiting for over a month for what is now my last month as a subscriber, which I paid extra to have delivered via priority mail. STILL nothing. I emailed three different times, sent FB messages, called and left messages on their terrible voicemail system...nadda. Finally, I just sat down and kept calling until I got someone and Lindsey "with an e" was not at all helpful. When asked what the resolution for this shipping fiasco was, she said "call the USPS and find your package. If it is lost you should file a claim and we will work on getting you a new package." How is something that I purchased and NEVER received my problem, delivery never occurred, I am still without and order! Her response then was "We ship so much stuff, if we tracked everyone's orders we wouldn't get to answer the phones or get your records to you". I am sorry, what? I work for small e-commerce business, we do track our packages and I have to call USPS and FedEx all the time, why, because we guaranteed a good and its delivery. Do not give this company your money, you will regret it.