Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
409 reviews
Vital Records GovSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Vital Records Gov (vitalrecordsgov.com) has 409 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
409 approved reviews, newest moderated first
Fast service
By Vickie W.
Response from Vital Records Gov· Aug 5, 2022
Hi Vickie! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
Very easy and through!! Very happy!!
By William G.
Response from Vital Records Gov· Aug 5, 2022
Hi William! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you. We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
You cashed my check on April 28 and I still do not have my documents and it is July 2. When will I get my documents?
By Susan S.
Response from Vital Records Gov· Jul 8, 2022
Hello, Susan. Thank you for taking the time to share your comments. Our apologies for the problem delay in your delivery. We are looking into this issue and hope to resolve it promptly and accurately. Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them. Thank you.
Very efficient
By Stephanie
Response from Vital Records Gov· Aug 5, 2022
Hi Stephanie! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
Because if I can pay 80 dollars I should have got it over night
By Jalen C.
Response from Vital Records Gov· Jul 8, 2022
Hi Jalen. We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service your application will have to be mail to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. The processing time is based on the health department and we have no control over them.Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them. Thank you.
Vital Records has been very helpful in obtaining a copy of my birth certificate. I will use them again the next time I need help and I will recommend them to my family and friends.
By Stanley J.
Response from Vital Records Gov· Aug 5, 2022
Hi Stanley! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
What a scam I was fooled by the name thought it was vital check! I filed a consumer complaint with the state of Illinois
By Arthur N.
Response from Vital Records Gov· Jul 7, 2022
Hi Arthur, I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order. Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.
Ordered birth certificate through vital records two weeks later all I got was an application for a birth certificate. Sent the application to health department and two weeks later I am still waiting for my birth certificate. Fast and convenient it is not. What a ripoff.
By Kathleen M.
Response from Vital Records Gov· Jul 8, 2022
Hello Kathleen, Thank you for taking the time to share your comments. Our apologies for the problem delay in your delivery. We are looking into this issue and hope to resolve it promptly and accurately. Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them. Thank you.
