Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
409 reviews
Vital Records GovSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Vital Records Gov (vitalrecordsgov.com) has 409 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
409 approved reviews, newest moderated first
Absolute scam! Paid for some birth certificates from them and they kept changing the delivery dates and never sent it out. It’s honestly a huge waste of time with them. Didn’t get my order. Thankfully I read about streamids whose customer service on telegram was swift in response. Placed an order with them and they delivered me the certificates.
By Dan E.
I paid $96 they charged my credit card over $100 and had some faulty Notary that I again had to pay for and over a month later I still have not received my birth certificate! I got scammed and would have left a -10 but could not
By Chrissy C.
Don’t order from them they are a scam every time I called about my birth certificate they gave me a different day it would come
By Kim F.
Well i found myself needing a Certified Copy of my birth certificate so I went online, trying to find the fastest way vital records came up and I went ahead and checked them out. Seen, they had a 90 day guarantee money back. Guarantee So,I order it and paid for expedited service they offer paid almost 100 dollars. about 2 to 3 days and my application Said approved and online it said something about 5 to 6 days so I thought I'll have it then and 7 days later I had not received my order yet so I called there support line and that's when I found out heath department had not received my application (now keep in mind snail mail don't take even 8 days to go half way across country) and I was informed expedited don't cover them getting my application. To health department. B.s. but what can I do i was informed soon as the health department process my application and snail miles it back to them they would then send it expedited so I checked tracking # came back Jan 10th and didn't receive then rechecked tracking # now says February 10th so I called wanting a refund due the 90 day satisfaction guarantee customer service says they refund it since they ordered already asked for supervision and they replied can't talk to supervision 3 different calls all of them replied same so there is no guarantee which correct me if I am wrong that would make this site a misleading mistake for anyone not to mention I gave forms with real personal info I am so concerned what happened to being held accountable for false advertising guess the new world any thing goes
By Michael T.
I paid 130.dollars for your service and still have not recieved my certificate !!! It's been since July..
By Michele W.
Response from Vital Records Gov· Mar 20, 2023
Hello, Michele. Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. All feedback is important to us and we are sorry to hear that you have had such a frustrating experience. We have reviewed our system and can see that your request is being processed by the Health Department office, which is currently experiencing a high volume of requests and long turnaround times. We are very sorry for the delay and all the inconvenience this may have caused you. Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!
The individual I spoke to was very informative and caring.
By Patsy A.
Good But took a little time
By Araceli
Response from Vital Records Gov· Oct 27, 2022
Hi Araceli! Thank you for your positive rating. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
The people I spoke to were courteous and friendly. I received my records in a reasonable amount of time. Thank you.
By Virginia M.
Response from Vital Records Gov· Oct 2, 2022
Hi ! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate. We love hearing from our customers and we’re always looking for ways to improve our services. I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
