Taken money from me since July even…
Taken money from me since July even though I have requested to cancel. Amounting to $295 taken total. Ignoring my emails and chats. Refusing to acknowledge. Do not pay this company any money, because they continue to take and ignore when you cancel. I’ve had to close my account to stop it as they ignore all my emails cancelling and requesting refund. UPDATE. They are claiming I didn’t email the hello@ email, but I did. Every month. And they delivered fine. Evidence can be provided if they require it! UPDATE AGAIN. Now claiming not sent evidence of contact to hello@ email. But was sent via email Saturday 19th Nov 2022 @ 16:27.
By Joe
Response from VisualSitemaps· Nov 18, 2022
Hi Joe! Firstly I want to personally apologize for the stress you have had in the last few days regarding this matter, our goal here is to make our customers happy with our tools and customer support. Based on our records, we did not receive any email requests to our support email: "[email protected]" - until just last week - requesting your cancellation. After a closer look at your past attempts to email us, it seems you were clicking REPLY directly from stripe's invoice emails, and those replies were being sent to a generic email address: "[email protected]" - which sadly went into a black hole!!! This is not a nice experience for you and we will fix this asap. Sincere apologies!! Meanwhile, we went ahead to refund you the FULL total. Again, sincere apologies for the stress all caused by a faulty email address! If you ever wish to come back, just ping me and I will issue you a discount code. All our very best! UPDATE: We reached out to see the proof he has offered, and none was provided. We provided the full refund as requested.