VisafotoReviews of visafoto.com

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4.6/ 5

Excellent

697 reviews

Visafoto4.6Excellent

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About Visafoto

Take an image with a smartphone or camera, upload it here and instantly get a professional photo for your visa, passport or ID.

Visafoto (visafoto.com) has 697 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: visafoto.com
Website: visafoto.com
Category: Audio & Visual
Listed on The Fair Hearing: 2026

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Sep 6, 2022

I used the passport photo service-DO NOT USE!

I used the passport photo service. My photos were not accepted by the passport application office and the customer service agent (Paul) is now refusing to give me a refund despite the 100% money back guarantee on their website. He is claiming the passport agency scammed me, but if any scams happened here it was Vistaprint’s false advertising of their acceptance guarantee. Save yourself the hassle and pay the extra few dollars to get your photo taken at the application office. EDIT: The reply below says I was refunded which is supposedly true (although I’ll believe it when I see the refund at this point) but it took me 10+ emails back and forth with CS during which I was accused of lying and gaslighted multiple times by the CS agent before he finally agreed to begrudgingly process the refund. The part in visafotos reply about the image not being good enough quality is completely untrue. I was never contacted and informed of this nor did they ever offer to redo my photos because of this. The passport agency rejected the photos because the cropping and zoom didn’t meet standards, not because of anything to do with the photo quality. Sad to see them gaslighting me yet again in this review reply.

By Sarah R.

Response from Visafoto· Sep 8, 2022

Hello. According to our mailing history, your order has been fully refunded. Interbank transactions take some time, which may have caused you concern. Also, according to the mailing history, a support manager noticed that the photo you originally provided was too low quality and offered to replace the image for free. Unfortunately, the next photo you sent in as a replacement was also of extremely poor quality, which prevented us from processing your order. Please note that Vizafoto guarantees compliance with the following photo parameters: Photo size; Format; Background; Head tilt. At the same time, if the original picture has blurs, blackouts, pixels, or the face is not clearly visible on it, the photo may indeed not be accepted. In such cases, we always offer a free replacement of the original image or a refund. Please let us know if you have not received your refund. We apologize for the inconvenience caused!