Ambit Energy: VIP Concierge TeamReviews of vipenergyservice.com

2807 Allen St #2369, Dallas, Texas

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The Fair Hearing score

4.7/ 5

Excellent

662 reviews

Ambit Energy: VIP Concierge Team4.7Excellent

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About Ambit Energy: VIP Concierge Team

Ambit EnergyWho are we?Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone. Choosing an Energy Provider:Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier. Customized Solutions:Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service. Business & Commerical:Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.

Ambit Energy: VIP Concierge Team (vipenergyservice.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: vipenergyservice.com
Website: vipenergyservice.com
Category: Energy & Power
Location: Dallas, Texas
Listed on The Fair Hearing: 2026

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Jan 8, 2026

Worst customer service!!!

Ugh worst customer service ever! They are constantly "locking my account" for no good reason and I can't access my online account without calling them. They change your account number each time you sign a new contract and don't tell you so the first time I signed a new contract they accepted payments to my old account but would not apply the payments to my new account which showed my new account as delinquent and they shut my power off. After numerous phone calls they finally rectified the situation by making me pay in full the amount owed to my new account but wouldn't refund the amount they accepted to my old account. After numerous phone calls finally got them to move the money from the old account as a credit to a new account but it initially cost me several hundred dollars to get the situation fixed. Basically they turned their billing department problems into my problem and their customer service sucked throughout the process. Their customer service doesn't listen and they like to argue and it usually takes several phone calls and a request for a manager before any concerns or questions get addressed. Overall, this company is the worst and a giant money grabbing scheme.

By M S.

Response from Ambit Energy: VIP Concierge Team· Jan 8, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered with your account and billing, and we understand how frustrating that must have been. This is not the experience we want for our customers. We appreciate your patience while the issue was resolved, and we’d like the opportunity to review your account further to ensure everything is now in order. Please reach out to us directly so we can assist you more closely. Your feedback helps us improve, and we value the chance to make things right.