VIOFOReviews of viofo.com

Good product and a great customer service.

Support helped with a simple diagnosis with some photos and instructions and sorted out incorrect connection of cables made by my car dealer. I wouldn't have noticed it since it was correctly connected prior to the dealer visit. Response was quick and the instructions were clear.

VIOFO support is second to none. When I inquired support because my A139 Pro started acting up, Annie got me sorted out immediately. She was quick to respond to my inquiry, professional but friendly and addressed my issue. Having good support experiences like this gives me confidence to continue running VIOFO across all my vehicles.

Excellent customer service. The service was speedy, on time and communication was on point. I would surely recommend anyone who looking for the best dash cam and their service.

I needed support for a new dashcam that had issues with the time changing and shutting down after some time. Josie Zhang from the customer support team was able to help with easy instructions and successful troubleshooting skills. Thanks a lot, I almost returned the camera but all the issues were fixed with her help.

My dash cam's WiFi failed to connect, then I found the videos were not being recorded. Looked at the website which had some basic trouble shooting guides. None of that worked. Contacted the company and was very pleasantly surprised with a quick response asking me for more information. Very quickly they asked for the old dash cam to be returned and a new one was posted back to me without further ado. A real pleasure to deal with - highly professional.

My Rear Camera was broken and the Supplier from the Shop didn't react for a warranty Support. Contacted Viofo itself in the Live Chat and they helped me great! After 10 minutes I got the Tracking Number for the replacement Rear Camera! Thanks to Linda!

I had a VIOFO A139 Pro that stopped working after about two years of use. I reached out to VIOFO through their website and opened a support ticket. Shortly after, I was contacted by Josie Zhang from the VIOFO Support Team. Josie was incredibly helpful from start to finish. Together we went through several troubleshooting steps to try and get my dashcam working again. When it became clear that the device was unfortunately beyond repair, she offered a replacement option for a small fee. Thanks to her quick responses, clear communication, and genuinely supportive attitude, I now have a fully working dashcam again — along with a compatible SD card. Thank you, Josie, for the excellent communication and service. You were extremely helpful!