Valvoline Instant Oil ChangeReviews of vioc.com

After calling (yesterday) to get a price, I went to the location today (9246 Goodman Rd, Olive Branch, MS 38654). They guided me inside and I ordered the $50.99 oil + filter change. To be told "it's not available", not telling me if it was the service, or the oil itself, or the filter? I then asked when it will be available... no answer. This is a scam they run to make you buy a more expensive service. UNACCEPTABLE

It usually costs me around $40 to get my oil changed. With a $20 coupon, VIOC cost me around $90. How does this happen? They just so happen to not ever have regular non-synthetic oil in stock. And they way overcharge for their synthetic.

I live in Westerville Ohio and have gone through the Valvoline here twice. The first time seemed fine but I was in there a few weeks ago for an oil change and tire rotation. I paid nearly $200 and not only did they not put air in all of my tires but they couldn't even refill or top off the fluids. A week after I was in there my tire pressure light came on and then another couple weeks later I was out of windshield wiper fluid. The kids at this location do not care to take care of the customer. For as much money as I paid I deserve to get every service they offer that is included and what I am paying for. I will never go back there again.

Went to change my oil yesterday at 833 North Valley Mills in Waco, which is the newly redone one , the crew was very helpful and answered my questions, even the manager there came and introduced himself to me and said if I had any questions . I really give this place a 10 and thumbs up to all the crew. I highly recommend you to check them out and see for yourself. I’ll be back 👍👍

I had a 50% off coupon, so I thought I would try this new business in Wilbraham, MA. I also needed a headlight which they said they would fix. They took off my back windshield wiper and said they would replace it. Then almost everyone went home. They did not communicate with the other staff. They talked me into other services I needed and the manager said he would give me 20% off these services which totaled $169.98. One of the employees who was still working checked me out and I paid for the services. I asked him about the back windshield wiper which they removed from my car. He knew nothing about it. He put it back on because they did not carry a replacement. I left and had to go back because they did not reset my oil change light. I went home and discovered they had not changed my front light either. I had to go back and they could not fix the light problem because they said it was filled with muck. I said I wanted my 20% discount on the other services and they agreed, but could not give me the 50% coupon on my oil change because the coupon had been already used. They did give me 20% off the oil change. I should have received a $34.00 credit and only got $10.00 back. This was my first time going to Valvoline and my last. I would not recommend them to anyone. The manager there should have made this right.

This is the worst location (new Noblesville, IN location)! I used to take both of my cars to Valvoline for maintenance. However, I found out yesterday that they put the wrong oil in one of my cars (my car calls for ow-30 and they tried to put 5w-30 yesterday). Fortunately no work was done yesterday. However, the first time I went to this location, it was new and that was when they put ow-30 EURO, which is apparently not the same as ow-30 since it does not meet the specs! So beware when using this garage for anything! They will likely damage the second most expensive thing you will own! I can't believe we trust our cars to clowns! NEVER AGAIN will I use valvoline for anything. They cannot be trusted to perform basic maintenance. In fact, the manager yesterday told me that they have recd an email that they should not do these oil changes since they do not meet the specs!! So, it makes you wonder how many faulty oil changes these idiots have done to people! At least no work was done by incompetent people yesterday! I wouldn't trust them to do a tire rotation at this point! I almost trust jiffy lube over valvoline, and that is really bad since I wouldn't trust jiffy lube with an enemies vehicle!

I have usually had good experience with Gresham Valvoline. But last time 2 things were upsetting. I brought my own synthetic motor oil (because otherwise I can't afford it), but was still charged $52 for the oil change. A technician told me it would cost "20-something" for a cabin air filter, but I was charged $48! I would not have had the filter changed at that price. I called Valvoline Customer Service about it & was told the local manager would call me back. He didn't. After a week, I called Customer Service again. Reading the notes, the representative told me that the manager indicated that the prices were correct, and nothing would be done. Probably won't go back there.

I went to the Dolson Ave. location. I must say Seyi & Mike did an amazing job, very competent and overall great job !!!! 10 out of 10 service I will be back Thanks guys Jeff S.