Valvoline Instant Oil ChangeReviews of vioc.com

I brought my own diesel fuel filter and air filter to the Valvoline shop on 4th Steet in Coeur d'Alene, Idaho. I asked the guy if they could install them for me. He replied "sure." He then went over the service items I desired and gave me the prices for the various services, with no mention of the fuel filter and air filter. When he asked for payment I discovered that they charged me $99 to install the fuel filter that I brought (a 5 minute job). His manager refused to waive the charge. After I complained, he dropped the charge to $60. I'll never take any of my 3 vehicles back to this shop.

Normally I will do my own oil changes, but it was extremely cold, so I took my 2011 Ford Edge Sport to my local Valvoline Rapid Oil Change to have them do it. For some reason they used a vac system to suck out the oil from where I would fill the oil. This was a new process to me, and I asked what and why they were doing it that way and they said they do this to about 50% of vehicles that come in. I figured it was ok, so I went along with it. One day after, the oil pressure warning started coming on sporadically, so I took it back to have them check everything. Oil filter was good, oil level was good, etc. About a week later my vehicle started leaking oil. Enough where I was putting in about a quart a week. It was leaving puddles on my driveway. Needless to say, my vehicle is now with my mechanic and getting the oil pressure sensor replaced because that's where the leak is coming from. Of course, we all know how VROC is notorious for denying any claims that their techs did anything wrong so I'm putting this out there as a warning to anyone thinking about using VROC or at the very least allowing them to use the vac from the top method. Really, how could they know how much oil is in the drain pan after using the vac method? Did I pay to have the full amount of oil put in when there was probably a quart of old, used oil in the drain pan? My mechanic said they most likely over filled the oil and the oil pressure is what caused the sensor to leak.

Starting to run out of locations to go to. Went to Coppell location for many years till I ran into two rude managers moved to Irving Valley Ranch location. Today I pulled up about five minutes passes that all the lanes to my right started filling up then after about 15 minutes they finished up a couple of oil changes and those cars that just got there pulled right on in and I’m sitting in the first lane and still not a soul come out to greet me. I noticed the other day when I drove by there, one of the managers I left the other store for must be there now so I decided to leave and I’m not sure why I gave it a chance today. Horrible management.

I took my car to the 1711 West League City Parkway, League City, TX location nine weeks ago for an oil change and ever since, my car has been leaking oil. I took it back the first time within two weeks and they had to add several liters of oil because it had lost so much. I've taken it back up there twice total and I had to file a claim to which the area manager, Cameron flat out lied and said that this was being taken care of and he had spoken to me. I had never heard his name until the customer service rep told me when I had to call because no one had reached out to me in over eight days after I filed the claim. I then find out 2/20/26 that the manager of the League City location, Billy, declined my claim saying my car was leaking when I took it in for the original oil change ~ so if that is the case, why did they agree to try to fix it twice after the original oil change? Because IT WAS NOT LEAKING PRIOR. I went up there on 2/20 to get my money back and when I left, I told Billy this would not be the end of this and I would be contacting the corporate office to which he replied "good luck with that". This place has to be held accountable when they cause damage to people's car during an oil change. I want my car fixed and I'm having to get my attorney involved which will cost Valvoline a whole lot more than fixing what they broke. The manager wasn't even there the second time I took my car back because he was at someone's house fixing their car!!!! They declined my claim clearly because they don't know how to fix what they did. Stay away from Valvoline altogether. Just getting your money back is an act of God and getting your car fixed is impossible.

DO NOT TRUST THEM WITH YOUR CAR! I had the recommended rear differential change at around 30,000 miles. They left my car nearly empty of rear differential fluid. After just over a year, my car was undriveable with a breakdown of the bearings according to the service technician at my dealership. We were left with a $2000 bill and the Valvoline manager claiming no responsibility for what was clearly his technician's error.

Almost everything was just perfect. I could go on and on about how well it went but I do want to point out what went wrong. I found out that whatever oil you purchase now, your next oil change is recommended in 3K miles (or 4 months). I got the same oil today that I've gotten in the past (full synthetic) and the recommendation then was 7,500 miles. Why the mislead? There's a lot of people who wouldn't catch this. I'm glad I caught it.

I used to use Valvoline for many many years. The past few years every time I went there was always goof ups made a big mess under my truck and most of the time never greased my chassis they told me we don't even own a grease gun how can you lubricate a chassis without a grease gun. After calling customer service they suggested that I find a new place to get oil changes

These people are unethical spammers. I have asked them to stop on 3 occasions - they just keep sending more of their rubbish.