I would give zero stars if I could
I would give zero stars if I could. I received a baby T-shirt which was of poor quality and really ugly, I couldn’t even hold a teddy bear. I asked to send it back, and they have put delay tactics in place , including having to send videos, photos, a detailed explanation, and proof or packaging and proof it hadn’t been worn etc. I said that they can look when they receive it, and they refused to provide details unless I did. It is 2026, if a customer doesn’t like the product, and they have a 30 day refund policy, they should honour a simple return.
By Oliver G.
Response from villohome.com· Oct 21, 2026
We’re sorry your experience did not meet expectations. Thank you for your feedback, which helps us improve our service and processes.


