Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
255 reviews
villohome.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
255 approved reviews, newest moderated first
Villohome was exceptional to work with. They sent email alerts ahead of time with pictures to make sure the natural stone met my satisfaction. The sinks are beautiful!
By Kelly B.
Response from villohome.com· Sep 5, 2024
Hello Kelly, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
I purchased some tile and was notified that it was going to be later than the estimated delivery date AND since it was coming in from CA instead of CO the shipping was an extra $500. There are willing to pay half! ARE THEY KIDDING ME?
By Erika
Response from villohome.com· Sep 5, 2024
Hello Erika, It's Pratik from Villohome. Firstly, I would like to apologize for your bad experience. Now, I have investigated this matter and came to know that the reason why our team advised of additional shipping was because the shipping that was charged to you while checking out was under an assumption that the product that you ordered was available in the same state as your delivery address however later, the vendor informed us that they didn't have any stock available there. Now, it is one of the downsides of the dropshipping business model where we cannot control the availability of the inventory and we have to rely on the vendor's instructions completely. Having said this, I also agree that as a customer, it is not your fault either which is why in such situations, we try to cover as much of an additional shipping cost as possible (even at the cost of bearing a minor loss on the order) however in some situations, where the additional shipping is way too high, we do have to ask the customer to contribute a part of it. I hope you can understand our situation. I again apologize for the inconvenience. Regards, Villohome Team
Prices were good, customer service was good. It took a little longer than I expected to get the product and it cost additional shipping because they had to change to point of distribution.
By Glenna
Response from villohome.com· Sep 5, 2024
Hello Glenna, It's Pratik from Villohome. Firstly, I would like to thank you for your review. Now, I have investigated this matter and came to know that the reason why our team advised of additional shipping was because the shipping that was charged to you while checking out was under an assumption that the product that you ordered was available in the same state as your delivery address however later, the vendor informed us that they didn't have any stock available there. Now, it is one of the downsides of the dropshipping business model where we cannot control the availability of the inventory and we have to rely on the vendor's instructions completely. Having said this, I also agree that as a customer, it is not your fault either which is why in such situations, we try to cover as much of an additional shipping cost as possible (even at the cost of bearing a minor loss on the order) however in some situations, where the additional shipping is way too high, we do have to ask the customer to contribute a part of it. I hope you can understand our situation. I again apologize for the inconvenience. Regards, Villohome Team
Arrived damage and quality is poor
By Michelle
Response from villohome.com· Sep 5, 2024
Hello Michelle, I am sorry to hear about the damage. Could you kindly email us the pictures of the damage at [email protected] so that we can further investigate this one? Thank you. Regards, Villohome Team
My item was detailed and made of quality materials! I would definitely purchase from them again.
By Steve M.
Response from villohome.com· Sep 5, 2024
Hello Steve, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Compared to other hardwood flooring providers Villohome fell short on delivering samples. Villohome charges for samples and only gives one small piece of flooring while other suppliers give free samples and provide multiple pieces of flooring to represent variation or lack there of in the product.
By Joe K.
Response from villohome.com· Sep 5, 2024
Hello Joe, I completely understand your concern with the size of the sample however these samples are cut and shipped directly from our vendors' factory and they have a standard size format when it comes to any samples. Unfortunately, we cannot control this part of the business operation as you can understand. That said, we can always ask the vendor to send us a few factory pictures of the product from their current lot and share those with the customer so that they can make an informed decision before placing a product order. Kindly email us at [email protected] should you wish us to share some factory pictures with you. Thank you. Regards, Villohome Team
Definitely don’t recommend. I ordered an overlapping stairnose for my steps, based on the photo on the website. They sent me a completely different style of overlapping stairnose which wouldn’t work for my usage and which I wouldn’t have bought had the picture on the website been correct. I called customer service as soon as I opened the box, explained the problem and sent pictures of both the item I received and a screenshot of their website. They said they would get back to me with a prepaid return label. Heard nothing for 2 weeks. I sent an email, outlining the situation and was again asked to give them a few days to review. Another 2 weeks passed. I called a second time and was - again! - asked for time to review. And, again, I have heard nothing for weeks. So this company has wasted a lot of my time and 75 of my dollars. Don’t make the same mistake I did - avoid this seller like the plague! EDITED TO ADD: Just when I’d given up, I was surprised and pleased to receive a full refund. Apparently Villohome’s quality control process is a lengthy one, but in the end, while the wheels of their customer service turned slowly, they did finally turn. I’ve revised my rating to reflect that they did the right thing at last.
By Tammy B.
Response from villohome.com· Sep 5, 2024
Hello Tammy, Firstly, I sincerely apologize for the experience that you had with your purchase. I investigated this case and noticed that your incorrect product claim is still in queue. Generally, we try to resolve any claim as such within 1-2 weeks however since we are short-staffed in our claims department for the past few weeks, it has taken us longer than usual to resolve your concern. That said, the claim has now been concluded and I just replied to you with a resolution to your concern in our existing email thread. Kindly reply to our email so that we can resolve this matter in your favor. Again, I apologize for the delay in bringing the right resolution for you. Thank you. Regards, Villohome Team
This company had the "exact" item I was in search for. I was so happy to see they had it in their inventory and I will be buying more from this company. I was so happy to see they had what I needed.
By Linda R.
Response from villohome.com· Sep 5, 2024
Hello Linda, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
