ViewrailReviews of viewrail.com

While the product itself is well made, the company does not seem to be able to resolve issues in a reasonable manner. The biggest issue is that we received an incorrectly made post which did not become clear until we tried to put in the rails. This area protects from the floor below and with young children is a safety issue. Despite my concern and multiple attempts, the company is only able to send a replacement at regular production time and then can "rush shipping". There seemed to be no concern or apology about the mistake and no offer to give a refund or send an additional product at lower cost that was an error on our end. I asked for a supervisor, but I kept hearing I "talked to the supervisor" and "nothing could be done". After reviewing our order further- I realized that there was also an issue on the initial product order end. I had checked on the order 1 month after order and was told it was "right on time". However it seems as if the order was missed and only started production after I checked in on it, again with no apology and no offer to correct the issue when I discussed with customer service with the other issue. Unfortunately we don't have any solution to prevent falls to the floor below while we wait the 11 business days for the post to ship and were not offered any other solution.

All was as expected. Quality product.

The rail came in exactly as my preliminary design showed it. It was packed impeccably. Leaving no flaws in the railing at all. It went up with some effort, however the final product is well worth it. We love the look.

Excellent company to work with. No high pressure sales, quality products, and super customer service. We purchased the Express Rail System with wood handrails for indoor application and installed ourselves. Definitely a 2-person job with a good amount of DIY experience, and the online videos were helpful alongside the installation binder.

I'm a seasoned homebuilder working in SLC, Utah. I build custom homes for clients that demand the best. The treads were delivered in a perfect shipping container, in perfect condition, for perfect results. I don't usually order anything of import online- it's just too tricky to make sure you are getting good quality- but in this case Covid 19 delays forced by hand and I tried Viewrail online for 10 white oak floating staircase treads. Fair price, quick turn around, good customer service. Wow. And Thanks. -R

Salesperson was helpful up to the point of purchase but contacted me too much for my liking. After purchase, she would not answer an email. Received my order with one item missing but after notifying shipping, the item was shipped without question. Products look well made and as advertised however I have yet to install it.

THIS COMPANY IS TERRIBLE!!!! If you need railings go somewhere else. we ordered the railings for our project in January. We sent pictures, measurements, drawings etc. We filled out all of their order forms with dimensions as well. After we received the order in May! they were missing a crucial corner post. then after contractor began installing the posts he realized that most of the posts were made wrong and actually hung down 1/2 inch below the skirt board of deck. Also the corner posts were all made wrong as well. After several phone calls and emails with our salesman, we were referred to Amanda Xander in customer support. We explained the issues and she told us that they cannot alter the shoe plates. She then told us we would have to get all new posts and brackets. When we asked for drawings before approving the new posts she assured me they would be sent right over before the end of the day. After receiving nothing from her, 3 more emails were sent the next day. We finally received a drawing at 730 or 8pm the next evening. 3 more emails later to her with no response, we finally called again. She told me it would take another 2 days in engineering (for stock parts i dont know what they were engineering) and then an additional 7 business days till they would be ready for shipping! My customer has been waiting for these railings so she can list her home. what a terrible company to deal with. I asked if this could be expedited in any way and was told no. I will be driving 2.5 hours each way to get the parts as soon as they are ready because I believe in doing whatever I can to help out a customer of mine. This company obviously doesn't believe in this. The only good thing I can say is that they are willing to send the replacement parts at no cost which they should

Ordering was very easy, and processed quickly. Unfortunately the experience went downhill from there. Although I had been very specific on the date needed and assured this was no problem, when it switched from sales to production I was immediately informed that date was absolutely impossible. After spending several hours on phone calls and emails, customer service came through and the systems were delivered on time. Everything was packed well on pallets and clearly marked. We started to install the posts and quickly realized they did not fit the staircase. After speaking with customer service, we had to spend hours making brackets to accomodate the posts on the sides of the staircase. Next problem, one of the posts was the wrong size. It had been made too short. At this point I was handed over to a production supervisor, who is a terrific assett to the company. After a couple of calls a new post was made, and expedited to arrive in 5 days. Frustrating when you are in the middle of construction. Next major problem, all our risers were cut incorrectly. They were cut a half inch too short. To speed up the process we bought new ones locally. Some of the hardware for the railing had too few pieces shipped, so again we had to wait on that. Eventually we had everything put together and installed. The end product is superb. Extremely high quality and looks gorgeous. To make things right. we were reimbursed for all of the incorrectly made product. I think there was some disbelief that so many errors had been made witht the order, and hopefully some quality controls have been improved to assure this doesn't happen to someone else. As myself and a friend did all of the work ourselves, the time lags were just frustrating, but had we hired a contractor could have cost us a great deal of expense. With all of the problems, I would highly reccomend the product and company. They admitted their mistakes and made things right. I will be building a new deck shortly and will certainly use the product again.