ViewrailReviews of viewrail.com

Awsome product. Packaging, design, instructions all complete and they even sent glass and stainless cleaner plus rag.They took most of the thought process out of the job.

It is a great product. The sales team and engineers was very professional and knowledgeable and very helpful . I would highly recommend this Viewrail system to everyone.

Jeran was super helpful during the planning and ordering process, the order was delivered in a timely and secure manner, and the system itself was quick to install. (Plus, it came with a very detailed binder of tips and instructions!) Great product, and great people!

the worst experience! I ordered railing for one deck cable railing . 1st time I spoke with some one she had a dog barking next to her and i had to repeat my self and then I notice she was a little bit ususless to help in the design, so i said lets just forget its and i hung up, well she gave my number to someones else ERIC and he took over and told me that he could do everything i needed and them some, i was like ok lets try and see, well he said 11 business days sounds good right? wrong!!! 2 months later i finally got whole of him, he's was always away or unable be reach, then he said that my order was lost at ship center, and so they will re-do it, said how long again he said 7 days, well guess what the 7 day s went and here come the next excuse to me he's email to me ( After my supervisor and I dove into your order when we had the previous issue, he pointed out to me that the layout that we have quoted out for you is not something that is going to work with our system. We don't have the ability to have our runs ending in two R posts (wall mounted) as we previously discussed. We would have to have an "a" end post on one of the ends of the system, and have the post foot be placed right at the wall, as opposed to being mounted directly to the wall. Or, you could have "a" posts on both sides to have them look the same. my replay to him. I see!!! you told me that my order was lost or misplaced somewhere in your shipping center, correct? How did you manage to make the lost order, but now you can't do it? then his manager got involve Darby Showalter, well he's just a s useless as bag of hammers, boasting at he's company does 100 mill a year in business and so on, and even told me to stop complaining about Eric Dean because he wasn't laying to me, it was just a misunderstanding, he was a real a**hole!! If that order was made and was shipped to me somehow, but never made out of your lot, can you explain to me how you were able to make that order, but the new order to replace the missing order can't be made again? It cost about $6k which I paid half at front the other half when they ship the order, I'm so upset and disappointed by the company. This has been a nightmare. I do not recommend buying from them, buyer beware!!

I’m very happy with our railing. For the most part customer service was amazing and super helpful. My only gripe is that when we needed 2 more very small parts they weren’t shipped out as a courtesy. We were required to buy a complete package at a cost (including expedited shipping) of over $300. It would have been nice to have received a bit of a concession on this.

This is a great product. My project is turning out fantastic. I did purchase the install kit, it's well worth the money for the crimp tool and cable cutter. The combo wrench and marking tool is not what I was hoping for, the wrench just doesn't fit. I ended up using a 7mm wrench to tighten the cables. I also ran into a problem with a couple of the cable ends not fitting into the turnbuckles so I called the tech line and they shipped new ones next day. The best thing I found to do is to test fit all of your parts before building your cables = no surprises.

Ordered railing for three runs of our staircase. Crew at viewrail was professional, helpful, and quick! Pricing, instructions, and installation was a breeze!

The Product Quality and Engineering of the Base Rail exceeded my expectations. Read the installation guide and review the YouTube videos with expert tips to get it completed.