Making do!.
I have called several times in the last three years and complained about my poor reception and cannot stream. Have been unhappy for a long time. I do plan on going with another company once they are fully set up.
By Margie B K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
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Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
I have called several times in the last three years and complained about my poor reception and cannot stream. Have been unhappy for a long time. I do plan on going with another company once they are fully set up.
By Margie B K.
Person who serviced my address was knowledgeable. The only thing that was not effective and efficient was setting up new Viasat password for router was not very helpful and did not ask to assist on getting it done before he left . Took me awhile to finalize this by myself. Date this occurred was when I had them install my Viasat equipment. Do not remember exact date
By Richard M.
System is slow compared to Starlink. I returned my equipment as part of cancelling my service but continue to be billed. Viasat will not take my call either. Service is terrible and Viasat still collects my autopay. Richard Vint
By Richard V.
The speed of my internet is terribly slow. when i try to report it i get no support!
By Michael
I have coverage 50 percent of the time. Many times I have had to go elsewhere. Quite frustrating! I am paying full price and getting half the service.
By Patrica
We have no choice where we live. Satellite internet is like a very fast dial-up. While speeds have improved, it's still slow. That said, it seems to work in inclement weather
By Julie
Viasat is very dependable and I rarely have issues with it. I highly recommend it to anyone looking for internet services
By Tracy
Have some issues but I think my computer is not working well.
By Ruth A.