Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
ViasatSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
If I had cable access to my rural location, I would cancel Viasat in a heartbeat. Compared to cable prices, this slow speed with limited data plan is NOT a bargain. Fiber optic services are expanding and, with that, marginal and expensive satellite service will become extinct. GET COMPETITIVE NOW! IMPRESS YOUR CURRENT CUSTOMERS! ... and maybe we'll stick around.
By FRANKLIN R.
My internet goes in and out constantly. Every time I call we go through same process. They say. Nothing is wrong. If I keep calling they say it’s my router. Have replaced 6 times. Still same problem. I’ve given up on getting help from you. Very disappointed
By Sharri
Your service was slow to do most everything, despite speeds exceeding 100M/sec. The ping times were always horrible. The solution for streaming buffering was to choose a lower resolution. I got better performance using a phone with a 4G connection tether to a router.
By Dissappointed
It goes out a lot
By Sharron
For the price you should provide moe the 100 gb of fast speed
By Oscar
Good service but the high speed data runs out quick everything is wifi ,TV, security system ,laptop and cellphone.
By Jeryl
I Had been having trouble with my satellite for several months and had a technician come out twice. It still would not work correctly but Viasat did come out a third time with a new technician named Michael,and he fixed it a few months ago , and I have not had any problem since. Hooray! I have had ViaSat for years and have had little or no problem with them until that particular time. And they came out until it was fixed and I appreciate it. Thank you.
By Flossie
We need a service call and can’t get one for over 2 weeks. It’s absolutely ridiculous and totally unacceptable. We’ll be looking for another internet provider.
By Ali
