Great customer service
When I realized I made an error during online ordering I called customer service. the Call was answered by a person immediately who was able to correct the error
By Customer Bob K.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
3,128 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.
VetRxDirect Pet Pharmacy (vetrxdirect.com) has 3,128 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,128 approved reviews, newest moderated first
When I realized I made an error during online ordering I called customer service. the Call was answered by a person immediately who was able to correct the error
By Customer Bob K.
I order Occu-Vu for my dogs and the order went through however I never received it or any correspondence from them in regard to it. I had to call them back to see why I hadn't received it and they said they needed to verify my address. In the meantime I am out of the medication which is very important for my pets. Incompetent! All they had to do is email and/or call me with any questions which they should not have had because the order was put through correctly.
By Gonul Y.
Excellent response. Item received as requested.
By Allie H.
Keep up the good work.
By Walter W.
This is the best place to buy generic meds by the pill online. Shipping is fast too.
By Chris G.
Would recommend VetRX Direct to anyone. Like them on Facebook for a 15% off coupon.
By Timothy
I ordered ear medicine for my dog on Monday July 6 because on Saturday I noticed him scratching at his ears and noticed a smell. Your customer service e-mailed me that they wanted to verify the ship to address so I called. by Wednesday no Meds and I called and they told me that there had been a mix up and the they would get it out to me by Saturday. Now I understand there are shipping times but when you are dealing with sick animals I think there should be priorities made. The meds did make it Saturday and they have worked so I am happy about that.
By Christine
Pleased with communication, quick and personalized service, and quality of product.
By Kristen