Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,128 reviews
VetRxDirect Pet PharmacySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.
VetRxDirect Pet Pharmacy (vetrxdirect.com) has 3,128 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,128 approved reviews, newest moderated first
When you need to get a med for your pet in a rush, here is the place to go. They offer everything you and your dog would need for an emergency, and they also have an app that you can use to order it. Simply click and order, and it will be delivered to you in a matter of minutes. To all the furmommies out there, you should give this a shot.
By Jordannas Lei C.
Great customer service, fast response time to all my questions. And their prices are so much more affordable. Will continue to use them for my cats meds. Thank you guys!
By ALEXIS B.
They always have the meds I need. They are very prompt in seeking veterinary approval, and they are so personal- not big boxed at all! I love this pharmacy for my animals.
By Lindsey W.
Happy customer here! They got reasonable prices and the products are amazing!
By Adrian C.
My first time to hear claro otic drops, i learned this from one of the on line customer.The review of this medication is really good. Your pharmacist were so kind and and very helpful from the start. I have questions and they answer me back.I did not wait for long to received the product.Excellent customer service!!! Your company is highly recommended. Thank you, Zena
By Zena B.
VetRx always has been quick delivering Nico's daily eye drops and just this week their customer service went above and beyond when they got no response from my vet re Nico's heartworm protection prescription, with immediate emails letting me know and then updating me consistently as progress was made. I heartily recommend!
By suzy
So glad my order arrived sooner that I thought. Thanks so much and keep up the good work.
By LaLa
Ordered Flovent HFA for our cat with asthma. It took almost two weeks before it arrived. According to their website customers are not allowed to call. So I sent them a message but they never looked into the matter. This was my 4th time ordering and my last. Zero customer service.
By Kenny D.
Response from VetRxDirect Pet Pharmacy· May 7, 2021
We are sorry we did not meet your expectations. The ordered product is restricted by Department of Transportation (DOT) regulations to ground shipping. We shipped this prescription order the day after it was placed, but we are at the mercy of the carriers’ ground service time-in-transit for aerosols. Tracking indicates the order was delivered in five business days. We ask all pet parents to please give us extra time for DOT regulated products. There are only a handful; all aerosols and some topical parasiticides are examples. VetRxDirect prides itself in returning all voicemails, emails, and chat tickets within one business day. Usually, we return all messages the same business day. Occasionally, emails make their way to spam folders, of which we regularly check to make sure we do not miss our clients’ messages. We are very sorry we did not receive this attempt to reach out to us.
