VetRxDirect Pet PharmacyReviews of vetrxdirect.com

Ordered an ear ointment for my dog which had an expiration of only 6 months; We were planning on reusing this product as our dog gets recurrent ear infections (thus we ordered a larger 30 gram size). Instead of replying politely to us, someone named Jane basically replied 'this is what it is and moving forward go find another pharmacy to order from'. Very rude and inconsiderate people.

Problems with their website that prevented me from ordering refill. No response to my VMs or email, no notice that web issue had been fixed--I just had to keep trying until it went thru.

They have been amazing for me! I have no complaints. Great service, great customer care, multiple ways to contact customer service. 5/5 service.

First order. I put it in three times. It still doesn't go thru. Disgusted. Do you want business or not? Now I don't know if I ordered my dogs med or not. You suck.

I had a rush order over 10 days ago and it wasn't rushed. Now I no longer need it. I canceled the order through their website, and it still sent a shipping notification. I emailed immediately, and they said they can't cancel it or refund it.

My original order was supposed to be shipped to the UPS store in Ogdensburg, New York. However, it was incorrectly sent to Mount Dora, Florida. - According to the email correspondence, it was clear that the packages should not be shipped until the specified arrival date of Friday December 6th 2024 yet they were shipped early and to the wrong address. - As a result, I experienced inconvenience, including a 40-minute drive to pick up the package, which is time-consuming and frustrating. You're response to the customer was go find another place to Purchase the product because you can't handle shipping it to Ogdensburg UPS store. All of the mistaps was on your part. And I am told to go someplace the following is Vetrx response to me.. We regularly ship orders to New York. Unfortunately, we cannot guarantee a particular carrier when orders ship. In addition, we cannot always guarantee when orders ship. I hope that you are able to get the Visbiome easily from another supplier. Your order has been fully refunded. And than this one today! We received your voicemail about your recently cancelled order. I am very sorry, but we will not be calling you back, and we will not be able to fill for you anymore. Your misshipped order has been refunded. The order that we received today has been cancelled. No funds were captured. The Visbiome is over-the-counter, so there is no prescription on file.   I am sorry for the inconvenience. We hope you are able to find another supplier that is able to meet your expectations.  Best Wishes, Sarah

I placed an order 10/4 around 3PM and order was delivered to my home by 10/6 by 11AM. Great service! I was very worried about missing a dose of my cat’s heart meds. Thankfully, we didn’t thanks to VetRxDirect!

I have been ordering lactate ringers solution for our Precious for a few yrs for her kidney disease. I have found their customer service very good and reasonable prices. One time we had a leaking bag and they credited my account w/ no problem. They are very good in getting in touch w/ you if you let them know. They are prompt in sending their products also.