Fixed $2,400 agreement turned into…
Fixed $2,400 agreement turned into $3,960 — DO NOT HIRE THIS COMPANY! Do not hire Vertex Carship. This company ripped me off through bait-and-switch pricing. Vertex originally agreed to transport my 2011 Mazda CX-9 and 1997 Ford F-150 for approximately $1,800. When they supposedly could not find a driver at that price, I negotiated a new written agreement for exactly $2,400. The agreement says the price is “fixed, final, all-inclusive” and cannot be increased by Vertex or the assigned carrier. I paid Vertex $260, leaving $2,140 under that agreement. Instead, the carrier Vertex hired demanded another $3,700 in cash before releasing my vehicles. I ended up paying $3,960 total—$1,560 more than the written contract price. Vertex now claims I verbally authorized the higher amount during an emergency after an earlier pickup failed. I never signed another contract replacing the fixed $2,400 agreement. Vertex has not produced a later signed amendment containing the higher price. The carrier’s own records show that $3,300 of my cash was treated as carrier pay and another $400 was sent back to Vertex as a broker fee. After Vertex received that $400, the communications show an immediate request for a five-star Trustpilot review. I demanded the return of the $1,560 overpayment. Vertex refused. I have filed complaints with the FTC, FMCSA, Texas Department of Motor Vehicles, and other state agencies. This was the worst transportation experience I have ever had. The price kept changing, drivers failed to complete the original pickup, and I spent weeks not knowing whether I would ever recover my vehicles. My advice is simple: do not rely on a telephone promise. Save every contract, screenshot every electronic agreement, and do not assume the original quote or even a written fixed-price addendum will be honored. ixed $2,400 agreement turned into $3,960 — do not hire Vertex Do not hire Vertex Carship. I believe this company ripped me off through bait-and-switch pricing. Vertex originally agreed to transport my 2011 Mazda CX-9 and 1997 Ford F-150 for approximately $1,800. When they supposedly could not find a driver at that price, I negotiated a new written agreement for exactly $2,400. The agreement says the price is “fixed, final, all-inclusive” and cannot be increased by Vertex or the assigned carrier. I paid Vertex $260, leaving $2,140 under that agreement. Instead, the carrier Vertex hired demanded another $3,700 in cash before releasing my vehicles. I ended up paying $3,960 total—$1,560 more than the written contract price. Vertex now claims I verbally authorized the higher amount during an emergency after an earlier pickup failed. I never signed another contract replacing the fixed $2,400 agreement. Vertex has not produced a later signed amendment containing the higher price. The carrier’s own records show that $3,300 of my cash was treated as carrier pay and another $400 was sent back to Vertex as a broker fee. After Vertex received that $400, the communications show an immediate request for a five-star Trustpilot review. I demanded the return of the $1,560 overpayment. Vertex refused. I have filed complaints with the FTC, FMCSA, Texas Department of Motor Vehicles, and other state agencies. This was the worst transportation experience I have ever had. The price kept changing, drivers failed to complete the original pickup, and I spent weeks not knowing whether I would ever recover my vehicles. My advice is simple: do not rely on a telephone promise. Save every contract, screenshot every electronic agreement, and do not assume the original quote or even a written fixed-price addendum will be honored.
By D D.