Vertex CarshipReviews of vertexcarship.com

The driver picked up the car on time and delivered on time. He was very nice, communicated with me before dropping off and made it a very pleasant experience. So happy we got this driver. I would pick vertex again for my shipping needs.

Great experience transporting my car from Colorado to Texas. The driver arrived on time, communicated well throughout the process, and thoroughly documented the vehicle’s condition at pickup. The car arrived safely without any issues. Professional and reliable service. Highly recommend!

I have been working with Finn. Hes been very helpful and will continue to work with him

If I could give Vertex Car Inc. zero stars, I would. Save yourself the stress, wasted time, and money—stay far away from this company! We initially booked with Vertex Car Inc. to ship our car after receiving a quote for $700. Everything seemed fine until the scheduled pickup day arrived. They called us at the last minute claiming the driver was "stuck somewhere" and pushed our pickup back by two days. When the second pickup day rolled around, the real nightmare began. They called us again, but instead of picking up the car, they tripled the original price to $2,100! After hours of arguing back and forth on the phone with both an agent and a supervisor—getting absolutely zero reasonable explanations—they "generously" reduced the price to $1,400. That is still double the original quote and significantly higher than every other auto transport company on the market. By this point, we had already moved out of state. Because Vertex Car Inc. jerked us around and wasted so much critical time, we couldn't secure another last-minute carrier ourselves. We had to ask our neighbor to step in, pick up our vehicle, and coordinate with a different transport company. To make matters worse: * Delayed Delivery: Because of the delay Vertex Car Inc. caused, our car arrived long after we did. * Extra Out-of-Pocket Costs: We had to pay $250 for a rental car at our new destination while waiting for our vehicle. * Refund Nightmare: We immediately canceled our agreement, but it took two weeks and relentless follow-up calls just to get our initial deposit refunded. Vertex Car Inc. wasted our time, cost us extra money, caused immense stress during an already hectic move, and subjected us to hours of useless customer service phone calls. They operate on shady bait-and-switch tactics. Do not trust them with your vehicle or your money!

Rebecca Ken is Outstanding. She was engaged with every step of transporting my vehicle from Colorado to Texas. The driver kept us informed on pickup and drop off times making it easy to coordinate on both ends. This company is extremely customer focused and reliable.

I worked with Robert Austin, and he was very good about communicating consistently with me. He sent me several texts so that I would know who is coming for my car with that person‘s name was all the details so I felt comfortable that I was doing business with a legitimate trusting company. The driver of the transport company was very prompt. He was very nice and did a very good job with loading the car and all the things I just felt really good about this and I would use him again to arrange a transport and I would recommend him to others. It’s important that when they tell you they’re going to do something on a certain day and time that they are prompt with that promise and or communicate clearly with you on why it couldn’t happen and not just leave you hanging I did not have to call him or text him. He stayed up with me.

Scott did a very good job of communicating with me during the process. I ended up changing target vehicles 2 or 3 times and he was patient, while communicating new prices throughout the changes.

Shawn with Vertex Carship was really great to work with!! Have utilized there service on several vehicle, great person to work with!!!