I LOVE my boxes and the customer…
I LOVE my boxes and the customer service was very strong. I will definitely be ordering again
By Two Tiers Baking C.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
25 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box Agency is a leading custom boxes and packaging manufacturer in USA, delivering innovative and high-quality packaging solutions for businesses of every size. We specialize in creating premium packaging that enhances product presentation, strengthens brand identity, and improves customer experience. Our wide range of solutions includes Vape Cartridge Packaging, Mailer Boxes, Two Piece Boxes, Sleeve Boxes, Candle Boxes, CBD Display Boxes, Gable Boxes, French Fry Boxes, Pizza Boxes, Cupcake Boxes, Donut Boxes, and Cigarette Boxes, designed to meet the packaging needs of retail, food, cosmetics, CBD, and e-commerce brands. From durable kraft and corrugated materials to premium luxury rigid boxes and sustainable eco-friendly packaging, every box is customized with precision printing, finishing, and structural design to perfectly match your product and brand vision. Whether you are launching a new product or scaling an established brand, Box Agency provides reliable manufacturing, creative packaging expertise, and worldwide delivery, making us your trusted partner for custom packaging success.
Box Agency (boxagency.co) has 25 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
25 approved reviews, newest moderated first
I LOVE my boxes and the customer service was very strong. I will definitely be ordering again
By Two Tiers Baking C.
From start to finish, ordering my boxes was a great experience. Luke helped me throughout the process and was so patient and helpful and communicative. The boxes turned out perfect and are exactly what I wanted. It was my first time designing and ordering boxes and I’m absolutely going to order more from this company in the future. Highly recommend!
By 👽On Planet W.
Luke worked quickly and efficiently in order to produce our mailer boxes at a great price! Seeing the renders / mock ups, made us feel confident in the output. Although a few of our boxes arrived with defects, Luke helped provide a solution quickly which made our client happy overall.
By Jazmin R.
Amazing experience! The custom boxes came out perfect and exactly as I envisioned. The quality was great, the colors were spot on, and the team was incredibly helpful and easy to work with throughout the entire process. Everything arrived on time and looked amazing. Would definitely order again!
By Coco
They did a great job. Responsive service and helped collaborate with me on designing the box and confirming the specs. The boxes look beautiful and arrived quickly!
By Emily J.
Excellent quality and customer service. They pay attention to every detail. We are so thankful to be able to work with them. The packaging always arrives in a timely manner.
By Ethics I.
Fast Delivery, Nice Service, Nice Product
By SW
Overall fantastic experience! There was a small miscommunication but they fixed the problem. I loved how they sent photos and renders to confirm details before finalizing designs. They were very responsive and reasonably priced!
By CH