The HappyLight fixture is of excellent …
The HappyLight fixture is of excellent quality. Delivered safe and sound
By Susan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,428 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.
Verilux (verilux.com) has 1,428 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,428 approved reviews, newest moderated first
The HappyLight fixture is of excellent quality. Delivered safe and sound
By Susan
My experience was not great because my mothers verilyx amp that she ordered through a catalog stopped working. We got another expensive bulb from you. It still did not work. Your customer service said.It could not be repaired or returned. So we threw It out. She loved the bright light to do her needle work while It lasted.
By Carol C.
Response from Verilux· Dec 28, 2017
Hi Carol, Thank you for this feedback. We're sorry to hear we could not fix the old lamp and would be glad to offer a discount on a new lamp. Please email us at [email protected] if we can be of help getting your mom set up with a new lamp for her needlework. Best regards, Caitlin
The conduct of the people I communicated with was perfect. My disappointment was that I purchased a lamp which did not work, went to the store and got a new lamp and it still did not work. You sent me a replacement bulb and it still did not work. I asked if you could send me a new lamp and the return postage since the postage to return the damaged one is close to the price I paid for the lamp $20). I was denied the request and told to take it back to the store. You lost a customer over a cheap lamp which caused me three trips to the store.
By Awilda
Response from Verilux· Dec 17, 2017
Hi Awilda, Thank you very much for your review and for your feedback on your experience. Our deepest apologies that we were not able to accommodate you with your request. Unfortunately, our warranty policy does not allow us to cover things like shipping on claims. We hope that we can continue to improve our policies as we move forward and give first priority to our customer's feedback. If you haven't already seen this page on our site, here is our current warranty policy: https://verilux.com/customer-support/warranty-information. Unfortunately, our claims do not cover the cost of shipping, as you mentioned above. Our warranty policy does, however, cover your lamp for up to a year after your purchase and can be replaced if you any issues with it. Our team will be reaching out to you shortly to see if there is anything more we would be able to do to help you out. Best Regards, Michael
the best in the business. I rely on their products every day.
By ZasuT
Verilux has been a favorite lamp for many years.
By George
Very helpful. Interested in making sure I get the right light. The manual is written with simple directions so my light box is set up appropriately for distance and time. Also, the staff who man the phones are very sincere and knowledgeable in answereing my questions. Anne
By Anne
The Verilux light is a bright spot in the dark New England winter. I had to replace the bulb after dropping the light. The replacement came quickly and the customer service rep was helpful in guiding me to install it. The fixture is compact and discrete when off, and blazing with full spectrum light when on.
By Jacki
I only had one dealing with Verilux, but I was very satisfied.
By Ciro