Velvet CaviarReviews of velvetcaviar.com

While I love the cases from this store, the screen protector are horrible. Despite my phone being brand new, and cleaning as instructed, the glass cover doesn't sit flush on the edges of the phone. I would highly recommend looking elsewhere for a good screen protector.

I ordered the bundle and have to say I’m very impressed with the quality and design! The functionality and how cute it is has surprised me! I have paid a lot more for less in the past! Definitely recommended!

The phone case is very sturdy and gorgeous! I will keep this one until my next phone. My only wish is the charger could be portable so I wouldn't need a wall socket to charge my phone.

I wanted to like Velvet Caviar, I really did. The designs are genuinely nice and the products themselves are… fine. Not amazing, not terrible, just solid enough for everyday use. That’s about where the positives end. The buying experience feels like stepping into a carnival game where everything is flashing, counting down, and yelling “last chance!” The constant timers, BOGO deals, and urgency tactics don’t come across as exciting, they feel pushy. Instead of building confidence, it makes you question the value of what you’re buying. Honestly, those pressure tactics alone are enough to make sure I won’t purchase from them again. Where this really falls apart is customer service. After looking into their Better Business Bureau profile and seeing an F rating, it starts to make sense. There’s a pattern of complaints around missing packages, return issues, and lack of response. And it’s not just a handful—there are a lot of them, with many customers saying they couldn’t get a resolution or even a reply. One of the biggest frustrations is how refunds are handled. Instead of actually refunding your money, they push store credit. That’s not a solution—it just locks you into spending more with a company you’re already having issues with. Pair that with “free returns” that don’t feel very free once you go through the process, and it leaves a bad taste. So here’s the bottom line: Products: decent, nothing special Sales tactics: aggressive and gimmicky Customer service: unreliable Refunds: replaced with store credit instead of real solutions There are plenty of brands out there making similar products without the pressure tactics and with actual support behind them. This feels like style over substance—and when something goes wrong, you’re pretty much on your own.

I love everything about Velvet Caviar! All my cases are so pretty and such amazing quality. Their customer service is outstanding, they are so friendly and kind. When I had an issue with an exchange on the website, they walked me through the entire process quickly, smoothly, and with so much patience. Love that it's a women-owned business! 10 out of 10!

Shipped quickly. Product is high quality and as pictured. Get lots of compliments:)

I ordered a phone case and a mag ring on April 4th, April 6th i get an email with a tracking number. The tracking number shows that the label has been created and is waiting to be picked up by usps. Its now April 16th and its still not shipped, usps doesn't even have my parcel. The emails are just automated responses and now im not even getting replies. Zero actual communication, i have no clue what is actually going on, i was really pumped about the case but i dont think I'll be receiving it at this point. Update April 22 2026: i did finally receive my phone case. The tracking number they sent me in my original email was not my tracking number as it turns out. I changed my rating from a 1 star to 3 because the case is nice, but the customer service was still very sub par. Very confused why they sent me a tracking number that never worked

Cute cases with great protection at good prices ❤️