Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Don't settle for boring phone cases! Design is our passion, protection is our guarantee. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur!
Velvet Caviar (velvetcaviar.com) has 458 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
458 approved reviews, newest moderated first
A good experience. My order was shipped quickly and arrived in good shape. There is a large selection to choose from along with accessories.
By Pam
Response from Velvet Caviar· Jun 9, 2026
Thank you so much, Pam! Glad your order arrived quickly and that you enjoyed the selection ✨.
I placed my order 1 month ago. I can't say anything about the quality, because I still haven't received my case. It took at least 2 weeks for my order to ship, and now over 2 weeks to even arrive. They can't control overseas shipping but the packing and sending is totally on them.
By Sarah
Response from Velvet Caviar· May 31, 2026
We’re sorry your order has taken so long to arrive, Sarah. We'd love to dig into your order. Please send us an email at [email protected]
Very high quality for the price! When other cases are $90+, not to mention all of the other accessories, getting a ring and a case for 60 something is fantastic, especially for the quality when dropped on concrete
By Skylar
Response from Velvet Caviar· May 31, 2026
Thanks for trusting us with your phone protection, Skylar ✨
I bought a phone case for my daughter and it's great! So I asked for one for Mother's Day and I got all the accessories with mine and absolutely love them! I used to buy my cases from Etsy but this has been the best one by far
By Justine C.
Response from Velvet Caviar· May 31, 2026
Aww, we love this! 💖 So glad both you and your daughter are enjoying your cases.
Love the product, it fit perfectly and was easy to snap my phone into the case. Love the matching MagSafe items!! Everything was shipped promptly with no issues. Very satisfied and will continue to purchase items from Velvet Caviar
By JJ
Response from Velvet Caviar· May 26, 2026
We love that you’re enjoying the perfect fit and the matching MagSafe accessories too. Thank you so much for your support! ✨
I've purchased several iPhone cases and MagSafe grips from Velvet Caviar. They are very good quality products. Packaging is great. Bonus that it's a woman-owned company.
By Michele
Response from Velvet Caviar· May 25, 2026
Thank you for the support and for all the love for the cases and MagSafe grips, Michele ✨
Ordered my phone a week ago and it still hasn't shipped. I had to email them for an update on my order and it seems they completely forgotten about it.
By Karina L.
Response from Velvet Caviar· May 25, 2026
Hi Karina! Our team has replied to your email and is just waiting for your response so we can provide the best resolution for your order 💖 We hope to hear from you soon!
I have ordered a few phones covers and accessories and love their products however my last order had a delay and they do not have a way to speak with a live customer service representative. The online contact option through their website sent me a response within 3 minutes however it was a generic AI response every time I used it and didn’t answer my delivery question. The items I ordered were in Stock but the shipment process is not good at all. It’s extremely slow and fulfillment process is extremely slow.
By Demi M.
Response from Velvet Caviar· May 25, 2026
Thank you for your honest feedback and for continuing to support us, Demi. Our team will be following up with you through your original email thread shortly. ✨
