Vat19Reviews of vat19.com

I order two things to be shipped to me son for his birthday who is on the other side of the country. For some reason the billing address was copied into the shipping address (I can tell I entered it in as a different address because his name was on the shipping address instead of mine) and my attempts to contact the company before it was sent were unanswered, even when I tried calling several times I was put on hold for 3 minutes before a less-than-funny voice character told me my time was up and the call disconnected. Now I have his package and he won't be able to get it for many weeks after this birthday.

I was blown away by the kindness and authenticity of the Vat19 staff. They took time for their busy day for the kids (and parents) that showed up for the tour. I appreciate that this happens several times a week for them and can get routine. However, they made it such a great experience for all of us. A big thank you to everyone there! Maybe the best day of our vacation.

This was our first tour. My son is a super fan and was super excited to get to tour and meet Sloane and Daley! Thank you for an amazing day!

I just recently ordered the large surprise box for the second time for my grandsons birthday. I was really disappointed in the items received. Total $107.00 = 3 different small balls some throwing cards and a few different eatable candies. Wont be doing that again.

I am not sure if this website is a scam or what, cause the prices are really confusing, at one moment it says 92dkk then 75 and then 55 and then 73 and then 7.3

Kids loved it! Everyone is we great and friendly!

I love the tour SO much I had so much fun you guys rock

I ordered two things from Vat19 in November 2021 to avoid Christmas rush and I had to update my address because there an issue. Things went downhill from there. I paid over £30 for 2 items. My package finally made it to the UK and there were 2 failed deliveries from Yodel. On the Vat19 website it says that my package was delivered Wednesday, Dec. 15, 2021 but this was one of the failed deliveries and I still don't have my package. Yodel decided to SEND MY PACKAGE BACK TO THE USA! They told me to reach out to Vat19 about it so I did. At first I thought the issue was finally going to be resolved because I was told that they would open a new ticket with their carrier and they would email me once they have an update. That was on the 23rd of December... I still haven't had an email and I've reached out multiple times to see what is going on and I have had no reply. I can't believe this at all. I have been issued a refund and Tracey was very kind and understanding but this is so frustrating as I was told to contact the sender by the carrier and to contact the carrier by the sender multiple times and the issue is still not really solved since it's not delivered but at least I got my money back. This whole situation really put me off of ordering but if you get a carrier that isn't YODEL then i'm sure you can get issues resolved.