Vat19Reviews of vat19.com

Response from Vat19· Apr 10, 2025

Hi Lena! Thank you for your honest review—we truly appreciate you taking the time to share your thoughts and for supporting us with your purchase! We're so glad to hear that you enjoyed the graphic tee and the screaming goat (we think he's a star in his own right 😄). We also appreciate your kind words about our team and Jamie—that means a lot. We’re sorry to hear that the Mysterious Box of Mystery didn’t live up to your expectations. Our goal is always to surprise and delight with a mix of quirky, curious, and occasionally edible items that reflect the spirit of Vat19. While we understand that candy isn’t for everyone, we do consider it part of the fun and value of the box—especially since we curate treats that are unusual, rare, or nostalgic. That said, your feedback is incredibly helpful as we continue to evolve the mix of items we include. We're always experimenting and trying to strike the right balance between novelty, value, and pure weirdness—sometimes we nail it, sometimes we learn. We'll take your comments to heart as we plan future boxes, and we hope you’ll consider giving us another shot down the line. Thanks again for your support and for being part of the Vat19 community! Best, Jamie Salvatori, Owner Vat19

Response from Vat19· Mar 13, 2025

We take feedback seriously, but we don’t see any record of you making a purchase with us. Vat19 has been delighting customers for over 20 years, and we’re proud of our 4.8/5 star rating from nearly 1,000 reviews on Google. If you’ve had any issues or concerns, we’d love to help—feel free to reach out to our customer service team. For anyone curious about our products and service, we invite you to check out our many happy customer reviews and see for yourself what makes Vat19 unique! -Jamie Salvatori, Owner

Response from Vat19· Mar 9, 2025

Thank you for your feedback! We’re sorry to hear that the Gupperz Poppin’ Pickle didn’t taste as expected. While we don’t manufacture this product, we appreciate your honest review and will be sure to pass your feedback along to the manufacturer. We always strive to find the most curiously awesome products around, and we appreciate insights like yours to help us improve our selection. If there’s anything we can do to help, please don’t hesitate to reach out to our customer support team. We want to make sure you have the best experience shopping with us! -Jamie Salvatori, Owner

Response from Vat19· Dec 25, 2024

Merry Christmas! Thank you for sharing your feedback, and we’re sorry for the disappointment caused by your recent purchase. We understand how frustrating this experience must have been. The product you received is part of the 25th-anniversary edition, which differs from the 20th-anniversary edition advertised on our site. The manufacturer updated the product, and we sincerely apologize for not catching this change sooner. We are actively working to update our website to ensure accurate information. To make this right, we’d be happy to offer you a full refund. I believe you already contacted our customer support team, so we will continue the conversation there. We appreciate your understanding and the opportunity to address this issue. Feedback like yours helps us improve, and we hope to regain your trust in the future. Best regards, Jamie Salvatori, Owner