By far the best customer service
By far the best customer service! It’s refreshing to have a company go the extra mile when it wasn’t expected. Thank you so much!!!
By Jane F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vapemarkdown is listed under Smoking & Tobacco in Tampa, Florida.
Vapemarkdown (vapemarkdown.com) has 170 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
170 approved reviews, newest moderated first
By far the best customer service! It’s refreshing to have a company go the extra mile when it wasn’t expected. Thank you so much!!!
By Jane F.
I get all my vapes from them. Even had a bad batch replaced even though it was the manufacturers fault. Great company
By Brandon S.
Amazing customer service! Great products. Will most definitely be ordering from here this point forward!
By Alexis F.
Great prices! Fast shipping ! Great product selections ! Excellent customer service!!!
By Tammy W.
Was completely ripped off. Bought an order of over 180 dollars and half were bad. I contacted the company immediately on the 6th of June, still to this day not 1 reply. So now I have 7 brand new vapes that don't work. Worst company I've ever dealt with completely unprofessional. If I ordered they'd send next day so they listen when they hear money. They absolutely don't care!!!
By Eric J.
Response from Vapemarkdown· Jun 22, 2021
We're sorry to hear about this. We tried to reach out to you, but you did not respond back. I see you ordered from us many times in the past. We strive our best to serve our Customers. Please call us back at your earliest convenience. If you have further questions or concerns feel free to reach us at [email protected] or Call us At (847) 431-1952 -Vapemarkdown.com
Great company, fast shipping, and excellent customer service. Highly recommend!!!
By Brooke
I ordered a Mother's Day gift from this site sadly the package was eother lost or stolen and we never received it. When I reported it to the company they replied with a nasty reply all but saying I was lying bc I didn't know if the package was stolen or slow soo I gave it time to show up after mother's day came n went I reached out. I was rudely told to make a police report which I did then ghosted by the company... go local it is worth paying the extra 20 bucks
By Jenn S.
Response from Vapemarkdown· Jun 22, 2021
Good Afternoon Jenn, We called and emailed you multiple times, but you did not respond back. The package shows delivered. We are sorry, the package was stolen or misplaced. Your order is insured up to $100. We asked you to file a claim and provide us with a claim #. We are here to fix the issue, if you simply answer you phone. There is no need to leave a 1 star review. You can email us, or call us back at your earliest convenience. (847) 431-1952 [email protected] Detailed Results (USPS.COM) Tracking Details 9405511108400904938045 Service Description: Delivered, In/At Mailbox
This company is amazing. Very kind personnel. Steve was amazing. He was very kind and polite.
By Diane K.