VacationRoostReviews of vacationroost.com

It is always great to have the personal attention of the CEO!

In your Itinerary, you indicate "Your six digit lift ticket confirmation number is on the right hand side of the shaded bar above," but no 6 digit number is provided.

This is the third trip that I've booked with Matt Danitz. He always gets us a great spot at a better than expected price. He is always timely & responsive with quotes & answers to my stupid questions. And I appreciate that he takes care of all the travel details end-to-end.

Sarah did an incredible job helping us plan our time in Vail, and all at the last minute. It is because of customer service like Sarah provided that I will be calling your company again!

Awesome selection, support, and team!

They double processed payment for both the deposit and the insurance. I even got an email saying my first payment didn't go through due to some computer error so I tried again and ended up getting charged twice. After 45 minutes in the phone with 2 agents trying to get this figured out I was told I would receive a refine for the double payment. However I never received it and then heard from the owner of the property that he received two payments for my deposit in his bank account been though the system spider not notify him of two payments. No one wants to take ownership for the mistake and it's been a big mess. BIG MISTAKE USING MY CREDIT CARD WITH THIS COMPANY. However the owner has been very proactive in trying to get it resolved so I'm very thankful for that. Otherwise it would never even consider us into this website as a source in the future for vacation housing.

We booked through Vacation Roost last year and our accomodations were fabulous. Chrissie was very helpful and the condo we got was the nicest we've ever rented and definitely not the most expensive, she got us a great deal. Also, they don't bombard you with email and marketing info, and give personal service! We booked with them again this year.

Julie went above and beyond the norms that I have been accustomed to in the past.. She was always available and took care of my complex travel needs and questions very quickly and efficiently. I feel like I have made a new friend. I hope the accommodations at the Borders Lodge in Beaver Creek turn out to be a great, long remembered experience. Thank you for your service. Chuck and Britta Kuhlman