US Solar SupplierReviews of ussolarsupplier.com

Response from US Solar Supplier· Nov 26, 2024

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in receiving your order. At US Solar Supplier, we strive to provide accurate shipping timelines and transparency in costs, and we regret that we fell short of your expectations this time. Your order was placed on November 3rd and delivered on November 14th, which is within our standard shipping timeframe of 7–10 business days as outlined in our Shipping Policy. However, we understand how frustrating it can be to wait, especially when shipping costs are involved. Please know that we don’t markup freight costs — what you pay is directly tied to what we pay to the carriers. For future orders, if you require expedited shipping or have specific delivery needs, please let us know, and we’ll do everything we can to accommodate you. Your feedback is invaluable, and we’ll use it to improve our communication and processes moving forward. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.