US Solar SupplierReviews of ussolarsupplier.com

Length of time for delivery from Order date.

**update 5/5** An overnight shipping label for most of the unshipped items has been created. They arranged this at my request so that I could begin the installation while the lengths of rail are freight shipped. I now have confirmation that the rail is also on the way to me and my order is finally complete. I’ll update this review again once everything has arrived, but I don’t anticipate any further issues. It would have been better if my order had just been processed correctly and didn’t require “special attention” but in the end the management of US Solar Supplier went above and beyond to resolve this issue to my satisfaction. Don’t wait 2 or 3 weeks like I did to inquire about the status of your order! **update 4/30** A few hours after posting the complaint and review below, I received a phone call from Robert, the President/CEO of US Solar Supplier. He acknowledged the company has not done a good job with this and offered to refund the freight fee for the entire order (a substantial amount) and expedite sending all of the missing pieces from the order tomorrow 5/1. I have been told to expect tracking information for the rest of my order to be available 5/1. I will update this review again when the tracking # starts moving. I still don’t have a clear understanding of what happened exactly, but I do have some confidence now that the problem will be resolved soon. Buyer Beware: I placed order #9097 with US Solar Supplier on 4/9/26. The order contained (16) solar panels and all of the associated racking to install them on a roof in 2 strings, a grand total of 155 items. I received an order confirmation email later that same day. The text of that email is copied and pasted below……. Thank you for your purchase! We're getting your order ready to be shipped. We will notify you and send tracking when it has been sent. Please note orders will be shipped within 7-14 business days of purchase unless otherwise noted. My Chase Visa was charged for the full amount of the order on 4/11/26. I waited patiently until 4/22/26 when I sent an email inquiring about the shipping status of the order. I received a reply quickly and the text of that reply is copied and pasted below…….. Jack Dolan Wed, Apr 22, 8:59 AM (8 days ago) to me Mr. Cote: Thanks for reaching out. Our orders typically ship in 7-10 business days. This is not determined by whether something is in stock or not, but because of the number of orders we receive. Unfortunately, our warehouse is swamped right now and we are trending more toward the ten than the seven business days. We will contact fulfillment and request they move your order up in the queue. USSS The solar panels drop-shipped from a different vendor in Florida on 4/22. At that time the shipping status for the other 139 items (all “Sunmodo” brand) changed to “preparing for shipping”. Today is 4/30/26 and I have no further update about the shipping status of those items. I emailed on 4/28 asking if they intend to send the racking or not and I have not received a response yet. I contacted Sunmodo directly via email on 4/29 and don’t have a response yet. I will be following up with Chase bank because they do not allow vendors to charge for items that have no expected arrival date. The “7-14 business days” the USSS confirmation email allows them have expired and I have no tracking number or expected arrival date for 139 of the 155 items in the order. The folks at USSS seem to think this is acceptable, I disagree. Do yourself a favor: Type US Solar Suppliers physical address in Kentucky into Google maps and have a look……ask yourself, does this look like the location of a large stocking warehouse dealer where I want to make a substantial purchase? The only reason I placed this order with US Solar Supplier is because I wanted everything to ship from one location in KY so a problem like this didn’t happen. Well, lesson learned. I will not order from US Solar Supplier again and I would recommend against it for sure. They shipped nothing until I complained 13 days after the order was confirmed. Then, only the panels, drop-shipped from FL. Still, no useful update of any kind about the racking. I realize that the employees of USSS don’t care, at all, but I really shouldn’t need to point out to some “industry professionals” that the panels are completely useless without a means of installing them. Once again, that is why I placed the order as a single order from one source. The panels are scheduled to arrive today, 4/30, via ABF freight. Everything needed to install them is “preparing for shipping” as it has been since 4/22. That is the most recent update. Could someone at US Solar Supplier please prove me wrong and just send me what I bought and paid for 21 days ago?

My main concern is the shipping dropped a pallet of panels. I could not see any damage, but there is no way to tell if there was internal damage breaking a solder joint or something.

I think the delivery issue was a problem bc it was over xmas and New Year’s. The product was delivered in perfect shape a the panels are performing as advertised. We plan to shop more with you if the price is right.