5Star
These folks were very helpful and friendly. Thank.you and God bless.
By Johnny
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
754 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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USSelfStorage.com (usselfstorage.com) has 754 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
754 approved reviews, newest moderated first
These folks were very helpful and friendly. Thank.you and God bless.
By Johnny
The website, staff willingness to help and attitudes were magnificent. I just couldn't justify paying $100 extra a month for it...
By Hippy
Quick and easy on-line reservation system, great prices, and execelent follow up by management. I would recommend this organization over almost all others.
By David
Seamless and great!! The facility on Rowlett street is great!!!
By Kimberly
would not answer my questions,was argumenitive, hidden fees that were not on the web site.
By Mike
Response from USSelfStorage.com· Apr 25, 2016
Hi Mike, Thank you for your feedback. We apologize for the frustrating experience you had. We will get in touch with the facility to address your concerns so that it doesn't happen again. We will also get in touch with you to figure out where we went wrong, and how we can improve. We look forward to talking with you to see how we can make things right!
Jim went the extra mile to find a storage unit that was the size I wanted and with a door that opened and closed properly. The website said there was only one left but he found another one that worked properly. He even helped me load my boxes on the dolly!
By Jackie
I used the website & was able to get my storage unit cheaper than if I had just gone to the facility. I was impressed with the facility having it's own insurance provided for very low rates & it's secure location. Great value & excellent service. Thanks
By Jennifer
Very professional takes out the time to explain everything and answer all questions. Not just trying to make a sell very passionate about what they do.
By Christian J.