USRider Equestrian Motor PlanReviews of usrider.org

We fixed the trailer ourselves However your representative asked for pictures of the parts She looked up for a store within 15 miles. And had them sitting at the registered for us

The USRider representative answered my call promptly. A tow truck arrived within 45 minutes. The USRider representative followed up with a phone call to confirm that the tow truck had arrived and everything was proceeding as planned. Both the representative and the tow truck driver could not have been nicer or more helpful.

When I broke down outside of Halettesville on a Saturday afternoon, the US Rider representative sent a tow truck within the hour. He called to monitor the progress frequently until my truck was safely e deposited at the dealership.

Rapid response. Call center person was friendly, courteous, able to assist, eager to help.

Just had to call for service after my truck wouldn't start at a gas station stop. The initial contact experience was great - first question "are you and your horse safe". They arranged for truck and trailer to be towed to back to my home, then transported the truck to the shop. Total turnaround time from initial call was 4 hours and they even called to follow up and make sure everything was taken care of. The towing company said their experience was phenomenal as well which says a lot for the total service process to third party providers as well as the end customer.

I waited hours for roadside assistance. I was near a large town. I would think they would have a better network to provide service in a populated area like Cedar Rapids IA. The customer service reps were very good, with updates. In the end, the assistance came from Muscatine and I had to pay an enormous amount for travel time.

Immediate service & follow up was great.

Timely service